Job Description

MISSION:

To supervise traffic administration activities, lead and motivate the team whilst providing excellent administrative support.

JOB PURPOSE:

To build jobs accurately in our Traffic Management System (TMS), ensuring all rates, vehicles details and special instructions are visible for the Traffic Allocation Team and the drivers. Deal with customer enquiries, scanning order requests into the TMS. To assist the Senior Traffic Operator with the day-to-day operation of transport logistics and planning to ensure an outstanding service to our customers.

RESPONSIBILITIES / ACTIVITIES:

Operational

Accurately building jobs in the Traffic Management System (TMS), ensuring all rates, vehicle details, and special instructions are visible to the Traffic Allocation Team and drivers Responding to customer calls regarding their delivery enquiries Handling job inquiries from drivers over the phone and informing them of their next assignment, then dispatching the details to their PDA Sending advance notifications for customer deliveries completed by subcontractors. Scanning all order requests into the system's jobs and ensuring a comprehensive audit trail of any amendments made Adapting to ever-changing priorities according to present needs Take the lead in handling all admin customer enquiries Responsible for reviewing all Road Operation admin processes in accordance with the Group's Continuous Improvement policy

New Driver Administration

Configuring drivers in the TMS, reallocating trucks, and managing customer-specific permit passes. Driver support, including setting up company emails, tablets for new drivers, and resolving ongoing issues. Provide support for any new projects. Assist the Quality and Traffic teams in ensuring that addresses and route reconnaissance details are current. Perform any other reasonable duties as may be required from time to time.

Required Experience

Supervisory experience, the ability to lead a team and work collaboratively. Able to accept responsibility for tasks undertaken and adapt to shifting priorities while motivating and leading a team. Ability to multitask and prioritise work during busier periods. Problem-solving abilities and flexibility in planning Ability to meet deadlines with a strong focus on accuracy. Excellent Microsoft Office skills, especially PowerPoint and Excel. Skilled in creating, cross-referencing, adding formulas, and performing look-ups with great attention to detail.
If you feel you are the right candidate with the skills and experience needed to successfully deliver this role we would love to hear from you. Please apply with a copy of your current CV today.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

Administration: 2 years (required)
Work Location: In person

Application deadline: 30/07/2025
Reference ID: Traffic Admin Supervisor FTC - July 2025