Job Description

Job description

As a family business we are one of the leading privately-owned palletised transport organisations in the UK. Established in 1979 we operate across 11 sites in England and Scotland with over 480 employees and 220 vehicles. They offer a wide range of delivery solutions to many satisfied customers while maintaining the highest standards of safety and professional conduct.

A fantastic opportunity has arisen for a XPO Support Traffic Clerk to join our team at our Eastleigh site.

Monday - Friday 08.30 - 18.30 Basic Rate 12.82 ph Overtime Rate 14.82 ph

Key Responsibilities:

Ensuring all administrative tasks are completed daily and any additional administrative tasks assigned by the DOM or DGM as required. A flexible approach and the ability to communicate effectively with customers, delivery points and Freightroute personnel across the business are required. Responsibilities will include, but not limited to

Integration of jobs onto the Manpack 3 system from XPO - Sharp Liaising with customer regarding delivery updates, general ETA enquires. Non-conformance of jobs on the Manpack3 System Monitoring and updating XPO live system updates as relevant to the depot. Monitoring driver allocation of EPOD hardware, ensuring all EPOD devices are being used for POD signature capture. Processing of manual POD's to Head Office when required. Processing of labels 7 admin for 3rd party / REV collections Answering and dealing with incoming calls to the Depot Service failure enquiries Driver debrief Any adhoc jobs assigned by DOM / DGM
This is a varied role requiring a flexible and positive approach, previous experience in a similar environment or customer service skills would be advantageous but not essential as full training will be given to the right applicant.

Who are we looking for?

Excellent communication skills Ability to multitask, prioritise and work to deadlines. Enjoy being part of team and helping each other Wanting a career in Transport, learn and develop skills Solving problems, redirecting /escalating issues, seeing an issue and acting on it to resolve it Eligible to work in the UK

Job Benefits:

Hours of work Monday to Friday 28 days annual leave (including Bank Holidays) with online booking facilities Retail Discounts with Hapi
Employer Assistance Programme

Marked benefits available on successful completion of probationary period.

Note to recruitment agencies:

We prefer to recruit direct but we do have a authorised agency partner list for when we need a helping hand, we will be in touch if we need you.

The Freightroute Group require all applicants to be eligible to work in the UK with no restrictions. We do not offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.

Job Types: Full-time, Permanent

Pay: 29,998.80 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday Overtime
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Work Location: In person

Reference ID: 69/25