Job Description

Description

Weekend Train Manager - Join Our Dedicated Traincrew Team Part Time

Locations:

Birkenhead Central TCD, Kirkdale TCD, Southport TCD

Hours:

17.5 per week, 8.45 hours on a Saturday and Sunday Only. Commit to working early (05:00 hrs Start), late (18:00 hrs Start) - without relying on public transport.

Training:

6 weeks full-time (Monday to Friday, 08:30-16:00) based at Kirkdale TCD starting approximately mid September

Pay:

Pro-rata salary 16,630 based on full-time equivalent, trainee rate will apply during training



At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you'll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains.



You'll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you'll help shape the quality of travel our passengers expect and deserve.

Want to learn more? Then please watch our Train Manager video below to get an insight into the job, the challengers you may face, and what makes this role so rewording. It's a great place to start before applying.




Please note our video can only be viewed via our Merseyrail careers page and watching the video is apart of our application process.

Key Responsibilities

Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train's. Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed. Communicate with individuals and small groups providing information on routes, schedules and connections. Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions. Ensure our passengers board and alight the train safely. Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner. Ensure the train environment is comfortable by reporting any defects identified on board. Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.

Experience, Knowledge, and Skills

Commitment to work the hours stated. Exceptional communication skills. You'll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service. You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies. Self-disciplined, with the ability to work independently using your own initiative. Able to work to and enforce strict industry standard rules and regulations. Punctual with excellent time management skills, ensuring your train departs as scheduled. Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk. Good problem-solving skills. Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions. Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.

Recruitment Process

Due to the high volume of applications expected, please note the following:

We will not be able to provide updates during the initial 4-week application window. All applications will be thoroughly reviewed, and only those who meet the required criteria will be invited to the next stage.

If shortlisted:

You'll be invited to complete a 45-minute online Customer Service Situational Judgment Test

Those who pass will move on to psychometric testing

If successful, you'll be invited to attend an in-person interview

Final stage: Conditional job offer (subject to medical clearance and training course availability)

About Merseyrail

Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality! With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We're committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential.

As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us weekdays, and Liverpool Central station ranks among the busiest stations outside of London.

We've modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We've also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor's vision of a step-free network by 2030. We're also developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card.

We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city's fastest-growing area, which is recognised as one of the UK's coolest neighbourhoods.