Job Description

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We\'re an organisation where people matter.

We\'re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click .

About our people and the recruitment process - We\'re an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don\'t always fit. If you want to consider working flexibly, just let us know and we\'ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We\'re also a employer and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Manage train services on the network to meet the agreed train plan both during normal operation and disruptive events.

Deliver Network Rail targets and Train Operator franchise, PPM and other customer targets.

Lead and manage the performance of the daily train plan and take early action to minimise customer disruption ensuring that rolling stock and train crew resources are effectively managed.

Communicate effectively regarding train performance and train regulation, within control, with signallers and relevant Train Operators.

Define and implement service recovery arrangements.

About the role (External)

As part of the route control team, you\'ll manage train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety and according to the agreed train plan. If a situation arises you\'ll be responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.

Key Accountabilities

1. Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and passengers

2. Manage the safe and efficient running of trains over the Route infrastructure

3. Make pro-active train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate early action to minimise train delays, communicating with signallers and train operators as necessary

4. Work closely with the Incident Controller to manage train service delivery during times of perturbation, being the key liaison with representatives of train operators whose services run in the route and other control centres

5. Develop and specify during times of disruption, service recovery plans, including discussion with train operator staff regarding resourcing of the plan

6. Maintain a daily log of all train running information and events, using the available systems in accordance with the relevant company standards and instructions

7. Undertake planning of VSTP train movements to a time horizon of 48 hours and compile a library of regularly used timetable slots to deliver consistency

8. Identify regular and frequent requests for short-term movements to the Train Planning Manager to be introduced into the permanent timetable

Job Skills, Experience and Qualifications

Essential

\xc2\xb7 Knowledge and demonstrable experience of operating procedures, rules and regulations

\xc2\xb7 Operational experience within a control environment or operations role

\xc2\xb7 Understanding of the Route timetable

\xc2\xb7 Knowledge of Train Operating Companies organisational structure and routes

\xc2\xb7 Good geographical knowledge of applicable Route

\xc2\xb7 Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, TRUST, TRUST DA, TOPS, SHEILA, GENIUS, Crews in Genius, P2v2, Nexus Alpha and Alpha Page or other communications/ pager system

\xc2\xb7 Good team working skills and ability to make objective decisions

\xc2\xb7 Able to influence others and work under pressure

\xc2\xb7 General understanding of commercial/ business picture within Network Rail and TOC\'s

\xc2\xb7 Knowledge of Train Service Recovery Plans

Desirable

\xc2\xb7 Working knowledge of the NRN system and its correct use

\xc2\xb7 Geographical knowledge of adjoining Routes

How to apply (External)

Salary: \xc2\xa360,825.00

Closing date: 27th September 2023 - Late applications will not be accepted.

Click apply now to apply.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

You can visit for advice on accessibility support if you\'re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits -

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com). For all other support please contact your HR Business Partner

Network Rail