Job Description

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their (legal) career.

The purpose of the Trainee Case Handler is to conduct legal matters on behalf of clients and to support the Re-mortgage team by carrying out tasks that are delegated. To develop skills and abilities to progress into a Case Handler role, managing a full case load independently.

We work Monday to Friday 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities.

This role involves but is not limited to:

To work with team members to ensure the highest level of customer service is maintained at all times. To organise and prioritise individual caseloads in order to meet the firms and industry targets. To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met. To deal promptly and effectively with all correspondence relating to the matters with which you have conduct. To co-operate with the Team Manager & Operational Managers and carry out work as directed by them. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly. To process all data and information in accordance with the firm's confidentiality procedures and data protection requirements. Processing data accurately and effectively on the case management system

Requirements:

Strong IT Skills Strong communication skills both written and verbal Proactive approach to working Excellent attention to detail Good organisational skills Ability to work under pressure and to tight deadlines Work to targets. Upselling of additional products Team player Ability to work independently and within a team Flexible and adapts well to change.
Taylor Rose will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspire:

To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate:

Bring together people and systems into a cohesive force

Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

Commit:

To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Job Type: Full-time

Pay: From 25,500.00 per year

Benefits:

Company pension Referral programme Work from home
Education:

Bachelor's (preferred)
Work authorisation:

United Kingdom (required)
Location:

Bishop's Stortford, CM22 7WE (preferred)
Work Location: Hybrid remote in Bishop's Stortford, CM22 7WE

Reference ID: SWMPBS