Job Description

Fairfield School of Business (FSB) is a community-focused higher education provider with teaching locations in London, Birmingham, Leicester, and Sheffield. We provide high quality, industry-relevant qualifications in business, criminology, counselling, and healthcare management for people who want to improve their professional and personal circumstances but have found that traditional education routes do not align with their current life and commitments.

FSB's mission is to facilitate increased accessibility to high quality qualifications by providing transformational learning experiences that meet or exceed the renowned standards of UK education.

Overall Purpose of the Role

The Trainee Course Coordinator (Health) plays a key role in supporting the effective delivery, administration, and quality assurance of Health-related programmes offered at Fairfield School of Business in partnership with Ravensbourne University London, Birmingham Newman University, and Bath Spa University. The postholder will act as a central liaison point between FSB students, academic staff, and partner university representatives. They will ensure timely coordination of teaching, assessments, and quality processes, supporting a positive student experience and smooth academic operations. This role is part of the Academic Department, with a key focus on supporting the student academic life cycle.

Principle Duties:

Act as a key point of contact for students on Health programs, providing support and guidance on program-related queries, timetables, and assessment submission procedures.

Coordinate the day-to-day delivery of Health programs, ensuring timetables, module guides, and program materials are accurate, accessible, and meet partner university requirements.

Support the coordination of assessment submissions, marking, and moderation processes, liaising with academic staff and partner university teams to ensure compliance with regulations.

Maintain accurate and up-to-date student records, including attendance and assessment data, in line with GDPR and institutional policies.

Liaise with partner university teams on quality assurance matters, preparing reports, minutes, and academic documentation as required.

Support and contribute to the delivery of student induction, enrolment, and engagement events.

Work collaboratively with internal departments, including Student Support and Welfare, to ensure students receive holistic support for their pastoral and learning needs.

Support students with understanding and applying relevant academic policies and procedures, such as those relating to Extensions and Mitigating Circumstances.

Engage in continuing professional development (CPD), working towards a Postgraduate Certificate in HE (PGCert) and/or Fellowship of the Higher Education Academy (FHEA) where appropriate.

Any other required duties from the department.

Person Specification

Essential:

A qualification in Health, Social Care, Education, or a related field.

Previous experience in an administrative or coordination role, with a strong focus on organization and accuracy.

Excellent interpersonal and communication skills, with the ability to work empathetically and confidentially.

Strong organizational and record-keeping skills.

Proficiency in Microsoft Office and digital platforms.

Ability to maintain a calm attitude under pressure and manage multiple tasks.

Ability to work as part of a team and to collaborate with others.

Understanding of safeguarding, data confidentiality, and the ability to work within set processes, policies, and guidelines.

Commitment to helping FSB meet its institutional Values namely:

o Education and learning through excellence

o Accountability and academic integrity

o Professionalism and support

o Widening access and participation and promoting equality of opportunity

Desirable:

A Bachelor's degree in a Health-related discipline.

Experience of working in a Higher Education (HE) institution.

Experience working with HE partnerships and an understanding of partnership dynamics.

Familiarity with the processes of Ravensbourne University London, Birmingham Newman University, or Bath Spa University.

Experience with student records systems (e.g., SMS, VLE).

Knowledge of HE quality assurance processes.

Working towards or holding a Postgraduate Certificate in HE (PGCert) or equivalent.

Working towards or holding a Fellowship of the Higher Education Academy (FHEA).

Job Type: Full-time

Pay: 42,000.00 per year

Work Location: In person