Job Description

Company Overview

Cornerstone Security Group is a leader in the security and fire safety industry, founded by engineers committed to excellence. With over 50 employees across Hertfordshire and Kent, we provide specialized support services tailored to various market sectors.

Summary

We are seeking a dedicated Customer Service Representative to join our team in Hertfordshire. In this role, you will be pivotal in ensuring client satisfaction by addressing inquiries and providing exceptional service that aligns with our mission of engineering excellence.

Responsibilities

Key Tasks and Responsibilities

To support Key and Regional Account Managers in the day to day management of their customer base. Predominantly working for an assigned Account Manager or when required multiple account managers within the Customer Services Department. To assist in building, negotiating and maintaining customer relations and aiding in the generation of sales by producing quotations, reports, RAMS and any other supporting documentation required. To support Account Managers to immediately report and react to any client needs quickly and professionally, making every effort to ensure that client requests are resolved to the client's satisfaction via both written and verbal customer communications. Set a good example to all colleagues by completing all necessary company documentation punctually and in accordance with any guidelines or schedules issued (including weekly activity reports, monthly sales forecasts, customer meeting minutes etc). Support, manage, share knowledge, encourage best practices, and help develop techniques with other staff members. Always maintain a professional appearance and manner, in consistent with the clients and companies 'expectations, and in doing so help to promote the image of the Company. Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment. To attend any training courses and meetings as required by the company.

Required Experience.

Successful candidates will be able to demonstrate the following Current Microsoft suite skills in an office environment. Good operational administrative experience. Be able to demonstrate an ability to work within a team.

Preferred Experience.

Successful candidates are preferred to have.

Some previous experience in the Fire Industry or Security Industry is preferable

Working Hours:

Monday to Friday (08:00-16:00 or/ and 09:00-17:00) based on 37 Hours per week (Full Time) excluding public holidays.

Place of Work:

Your place of work will be at a Cornerstone Stevenage office five days per week.

Following the completion of your probation period, and your successful transition to full-time employment contract, you may request to work one day per week from home, this is to be an informal and flexible arrangement and to the agreed and managed by your line manager to suit the needs of your department.

Salary

BAND 1: 24k - 26K (subject to experience).

Expressions of Interest, CV, and Interview statement: By close of business on Friday 3rd October 2025

Probation

Six months for external candidates Three months for internal candidates with more than twelve months service.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team at Cornerstone Security Group, we invite you to apply today!

Job Type: Full-time

Pay: 24,420.00-35,069.94 per year

Work Location: In person