We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.
We are looking for
Trainee Debt Advisers
To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person's problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.
The role will include:
Interviewing clients using sensitive listening and questioning skills;
Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
Helping clients in the creation of realistic and sustainable budgets ;
Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG's requirements;
Keeping accurate case records;
These roles will be fully office based during probation.
Interviews will be held at the contact centre.
Job Type: Full-time
Pay: 28,092.00-31,030.00 per year
Benefits:
Company pension
Work Location: Hybrid remote in Caerphilly, CF83 3HU
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