Job Description

Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship)
Located: South Wales
Package: Competitive
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about
What you will be doing
Are you passionate about engineering and technology? Do you enjoy solving problems, working with your hands, and learning how complex systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry.
The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you'll be part of Ricoh's Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You'll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems.

• Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
• Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
• Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.

You will ideally have

• GCSE English and Maths at Level 4/Grade C preferred
• A strong interest in engineering and technology, coupled with a desire to work in a technical setting
• Valid UK driving licence- essential
• Ability to communicate well
• Willingness to work in varied environments and conditions
• Demonstrates strong self-motivation and takes initiative

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
In return for your commitment, we can offer you:
working in line with role requirements * An

• Excellent package with solid basic, strong bonus and company benefits including:

• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan

to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. * Company car / car allowance (role-specific), cycle to work scheme

• Opportunity to join a global company

Life at Ricoh:
Ricoh's Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of . You can read more about our work toward the UN's 17 Sustainable Development Goals .
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.