Job Description

Office Based Trainee Helpdesk Engineer

Location:

BS39 7SW (Radstock Area)

Salary:

24,000 to 25,000 pa

Bonus & Commission:

Up to 1200 annual bonus Individual and team commission schemes available

Schedule:

Monday to Friday

About Us

Soltech IT Ltd

is a trusted provider of IT support and services to businesses and schools across the South West of England. We specialise in hands-on, client-focused ICT solutions, with a strong reputation in the primary education sector.

We pride ourselves on being a supportive, flexible, and inclusive employer. Our team is made up of skilled professionals who are passionate about technology and delivering exceptional customer service.

The Role

We are looking to recruit a

Trainee Helpdesk Engineer

to join our growing helpdesk support team. This is office based at BS39 7SW, providing remote support to our business and education clients.

Your responsibilities will include, but not limited to:

Serve as the first point of contact. Assist clients with hardware and software issues and troubleshooting problems with support from senior members of the helpdesk team. Ticket management, documenting issues, tracking issues whilst delivering timely resolution Work closely with fellow helpdesk technicians and field engineers

What You'll Need

We're looking for someone who is looking to learn and grow as a person. Whilst previous technical skills or experience would be a bonus, we are looking for a person with a proactive mindset, and the ability to communicate clearly with non-technical users.

You'll have some experience / qualifications relating to the latest technologies, will possess excellent troubleshooting skills and demonstrate exemplary communication skills with users of all abilities and backgrounds.

Skills & Experience:

Previous experience in an IT support role supporting schools or education establishments / businesses would be beneficial but not essential. Excellent communication and customer service skills Ability to work independently and manage your own workload Strong problem-solving skills and attention to detail Willingness to undergo an enhanced DBS and safeguarding check

Technical Experience (any of the following beneficial):

Basic Network Administration (VPNs, Ubiquiti WiFi, Firewalls, Switches) Any knowledge or experience of using Microsoft 365, Azure, Intune, SharePoint, Teams. JAMF or other Apple MDM solutions Google Workspace, Chromebooks, Google Workplace (not essential but a bonus)

What We Offer

We believe in rewarding our team with a comprehensive benefits package, including:

Financial Benefits

Competitive salary (24,000 to 25,000) Annual bonus (up to 1200) Individual and team commission schemes Mileage and expenses fully covered
Medical & Wellbeing

Private medical care / medical cash plan covering: GP consultations, diagnostics, prescriptions, vaccinations Hospital stays, A&E, NHS parking Therapy treatments (physiotherapy, osteopathy, acupuncture, chiropractic, and more) Optical (eye tests, prescriptions, glasses/contacts) Dental (check-ups, treatments, hygienist, X-rays, fillings)

Free coverage for up to 5 children per household

(up to age 18)
Additional Benefits

Additional Festive Holiday Free on-site parking Company pension scheme Laptop or MacBook provided Supportive team environment and ongoing training
Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Free parking On-site parking Private dental insurance Private medical insurance
Work Location: In person