Job Description

Are you at the early stages of your IT career and want to build hands on experience in a fast paced, supportive environment? If so, keep reading!

We are looking for a motivated and enthusiastic Trainee IT Support Assistant to join our growing IT team. After training you will be the first point of contact for IT support, providing friendly, efficient on-site and remote assistance to colleagues across the business. Working closely with the IT Helpdesk Technician and reporting to the IT Operations Manager, you'll gain exposure to a wide range of technologies while developing valuable technical and customer service skills.

Reporting to:

IT Operations Manager

Salary:

Up to 28,000 based on hours per week

Hours:

Flexible - 8 or 9 hours per day

Your Key Responsibilities

Act as the main point of contact for the IT Helpdesk Provide first-line IT support on-site, by phone, and remotely Create and manage user accounts, including VPN access Carry out monthly server checks and log any issues Monitor backups and raise tickets for any failed backups Support IT asset audits and ensure records are accurate Maintain stock control of IT equipment, logging returned devices Set up equipment for new starters and manage leaver processes Keep all IT documentation up to date and create new procedures where required Assist with hardware deployments and asset management Follow setup guides and contribute to standard operating procedures

What We're Looking For

Basic experience of helpdesk support in an office environment (beneficial but not essential) A fundamental understanding of Windows Server (2016+), Active Directory, and DHCP Confidence in supporting Windows 10 & 11 Familiarity with PC and Mac hardware troubleshooting Competent in Microsoft Office and supporting end users Ability to follow setup guides and technical instructions Strong communication skills with a customer-focused approach HNC in a relevant subject or 1 years' experience in a similar role is desirable but not essential
If you are interested or would like to find out more, apply below or send your CV to emma.fraser@brownbrothers.net

Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Work Location: In person