Job Description

Company Description
At Bluecrest, we're more than a health assessment provider - we're the health intelligence company. Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.
Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK's leading health intelligence company, delivering vital health insights to over a million people every single day.
We're proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.
Join us in shaping the future of health intelligence, where your work makes a real difference, every day.
Position
Trainee IT Support Engineer
Worthing, West Sussex - Office Based
Temporary, 12-Month fixed term contract
25,000 per year plus cost of completing a CompTIA A+ course and various company benefits
We're looking for a Trainee IT Support Engineer to be the initial point of contact for the IT Support department for employees seeking technical assistance over the phone or email.
Supported by our Head of IT Operations; Adam, this role is a great opportunity for someone looking to progress themselves into an IT Support Career. We will be covering the cost of completing a CompTIA A+ course whilst providing support throughout, and there will be opportunity for a permanent position should the course be passed!
What can we offer you in return? *
Balance & Support

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

*After qualifying period & subject to terms and conditions and/or eligibility.
The Hours

• Temporary, fixed term 12 month contract
• Full time
• Office based, 5-days per week Monday to Friday
• 37.5 hours per week
• 8am to 4pm

Responsibilities

• Providing Internal Desktop/Network/Application support to employees
• Assist in the deployment of technologies/systems/services to employees
• Setting up and removing of new starters and leavers
• Assisting with laptop builds and minor technical support
• Supporting with in-house systems - Microsoft 365
• General IT support.
• Contribute to training documentation and assist with end-user training
• Maintain audit on all equipment throughout the business
• To provide remote and telephone support to both office and field staff with IT related tasks
• The above is not an exhaustive list of duties and responsibilities. The post holder is expected to undertake other duties appropriate to the role as maybe reasonably required

Requirements
What we need you to have

• Interest in pursuing an IT Support Career
• Strong telephone and customer experience skills
• Excellent communication and organisation skills
• A team player with high energy and can-do attitude
• Versatile and able to cope well under pressure
• Ability to quickly learn new applications and technologies
• Determined to be the best at what you do

*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Other information
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We're excited to learn more about you!
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding
• Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.

Skills Required