Job Description

At Dafydd Hardy Estate Agents (an employee-owned company), we are renowned for our dynamic and forward-thinking approach. Our goal is to make sure our customers get the best possible service when either buying, selling or letting their home. Operating throughout Anglesey, Gwynedd and Conwy, we pride ourselves on being customer-centric. Don't just take our word for it, we are so proud to have been voted AllAgents Best Overall Agents in Wales, Best Lettings Agent in Wales & Best Sales Agent in Wales for 8 years running from customer reviews. This is all down to our amazing teams, and you could be a part of them.

Due to our expanding property management and student lettings portfolio, we currently have a new and exciting role available, working from our Bangor office.

We're looking for a Trainee Lettings Administrator to join our team in Bangor. As part of the role, you'll deliver exceptional service to our customers. While estate agency experience is not essential, as you'll undergo a comprehensive training process, previous customer-facing roles are desirable.

The successful candidate will ideally have experience in administration roles, but it is not essential, as a full training program is provided. This will include training and support in achieving your Rent Smart Wales agent qualification.

The roles will include:

Use of our CRM system to ensure quick and efficient communication, liaising with landlords, tenants and subcontractors alike. General administration duties include maintaining the property database, ensuring all files and records are up to date and letter/email creation. Responsible for collation of safety certificates for letting properties, ensuring the database is kept updated at all times. Confidently communicating with tenants, landlords, contractors and internal teams via email and phone. Follow up on outstanding payments, paperwork and contact information. Update internal Excel spreadsheets. The occasional viewings during busier periods.

Person Specification

Must possess excellent customer service skills. Experience working to tight deadlines, with accuracy and attention to detail. Excellent communication and interpersonal skills. Confident telephone manner. Must be computer literate with excellent knowledge of Outlook, Word and Excel.

What you will get in return:

Enhanced holidays with a cash-in scheme available Great company events Bonus Scheme Sick Pay Access to Welsh classes Access to wellness & mindful programs Be part of the Dafydd Hardy team!
Working Hours: 16 or 20hrs, Monday - Friday. Hours TBC with the successful candidate, we are flexible.

Does this sound like you? Do you want to join an award-winning employee-owned team? Then send us your CV, we can't wait to meet you!

Trainees' starting salary will be the UK national living wage for those over 21, regardless of age.

The advert will be closed as soon as sufficient applicants have been received, with rolling interviews.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 16 - 20 per week

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Financial planning services Health & wellbeing programme Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 19/07/2025