Job Description

CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

Vacancy title

Trainee Operations and Customer Service Advisor

Job Role

- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.

- Ensuring the delivery of a quality customer experience on each and every communication.

- Communicating with suppliers to give our customer relevant updates and information.

- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.

- Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels.

- Liaising with drivers.

- Providing support to the Manager and sales staff as needed.

- Be proactive under pressure, show initiative in finding solutions for customers.

- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

- Assisting with warehouse/fulfilment pick and pack orders.

Skills

- Confident communication skills

- A strong listener, who can adapt to differing needs

- Excellent spelling and grammar

- Basic computer skills

This is a full-time position based in Bermondsey, South East London SE16. Working hours are Monday to Friday from 9.00 am to 6.00 pm. Working hours may vary depending on workload and requirements of the business. Experience working in the logistics sector would be beneficial but the candidate will be supported in learning how to use our operating systems including pallets, courier and freight as well as our health and safety systems. Training in all systems will be provided. A UK driving licence would be an advantage.

This role presents and excellent opportunity for any candidate who wishes to work and progress in the logistics and transport industry.

Salary

Up to 25,000 per annum depending on age and experience

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance
Work Location: In person