Job Description

Recruitment

Is it time for a change of career?

Would you like to try something new?

Have you ever thought about a career in providing money and debt advice?

Community Advice Lisburn & Castlereagh are currently seeking a full-time debt adviser (trainee will be considered)

Don't worry if you have never given debt advice before, as you will be provided with a full induction, training package and other development opportunities.

A brief description of the role on request

If you are interested in working with us, please send your CV along with a 2-page cover letter explaining how you would be suited for the role using the role description and specification, to the appropriate address listed below. This can be via post or email, just mark clearly that it is for the Money and Debt post.

DUTIES

Provide advice, guidance and representation to clients who need help dealing with debt and improve their capability to deal with their finances

Complete the debt advice process with clients through face to face interviews, telephone advice, outreach and home visits as deemed appropriate

Identify and deal appropriately with emergency and immediate intervention cases

Negotiate with creditors and debt collection companies and deal with a range of debt related issues

Ensure all appropriate debt resolution options are explored with the client according to their circumstances and needs

Identify any additional support required and effectively refer or signposting clients accordingly

Understand and proficiently challenge poor practice using the industry standards including Financial Conduct Authority, Lending Standards Board and Utility Regulator codes of practice, to support the client's case

Identify, record and follow up on potential social policy issues and participate in any debt related policy work as required

Comply with the agreed policies, procedures and protocols for the service

Contribute to the development and implementation of a promotional strategy relating to the debt advice service

Adhere to contractual and quality standards and participate in quality assurance processes

Operate effective feedback systems from clients

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Health & wellbeing programme
Ability to commute/relocate:

Lisburn: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: In person