Job Description

PURPOSE

To learn the process involved and systems used in order to handle the administration of an insurance policy, this will include quotations, policies and queries. Work as part of a team delivering high quality telephone and email service to intermediaries, customers and other relevant third parties. Handle the administration of daily workflow which includes New Business, Mid-Term Adjustments, Renewals, Cancellations and Lapses. Process department workflow and investigate any data discrepancies, raising validation requests where necessary with the intermediaries or third party administrator. Handle any policy queries or concerns from other departments of the company.

KEY RESPONSIBILITIES

Develop motor insurance and Sabre product knowledge

Efficiently process your allocated workload each day, ensuing this is processed in line with targets and set authority limits

Provide customer service through telephone, email and live chat ensuring a high level is maintained throughout

Deal effectively with incoming and outgoing telephone calls.

Work flexibly within the team, assisting colleagues where necessary

Work to operational deadlines

Respond to and take ownership of enquiries from customer, intermediaries or third party administrators

Assist with the processing of workflow, contacting brokers with validation and various policy queries

SKILLS, KNOWLEDGE & EXPERIENCE

Office experience and use of a telephone in a professional context is desirable

Good interpersonal and communications kills

Experience of providing customer service

Comfortable with a telephone based working environment

Ability to understand and use established systems and processes.

Ability to plan, prioritise and manage own workload

Attention to detail and ability to accurately record information

COMPETENCIES

Planning & Organising

Embracing Change

Teamwork

Self-Development

Excellent Customer Service

KEY PERFORMANCEINDICATORS

Excellent communication skills

Excellent customer service skills

Highly motivated & reliable

Team player

Self-development

Job Type: Full-time

Benefits:

Company pension Employee discount Work from home
Work Location: In person