Job Description

Trainee Practice Assistant (Level 3 Business Administrator Apprenticeship)

As a Trainee Practice Assistant, you will play a crucial role in supporting the efficient functioning of a general practice setting. This apprenticeship opportunity gives you the hands-on skills and experience of primary care.

Over 18-months you will learn a range of skills and gain lots of experience to support you with starting your career in the NHS. On completion of the training there will be scope for further development in clinical and non-clinical career pathways.

Key skills you will learn during this apprenticeship:

Communications skills

?to liaise with a range of people and partner organisations, including responding to inquiries from patients and their families, providing basic information, and directing them to the appropriate healthcare professionals or resources.

Digital skills

?- learning a range of IT software and databases

Organisation and co-ordination skills

- gain basic project management skills to meet Practice targets and help improve processes

Administrative skills

: Assist with general administrative tasks such as handling phone calls, managing emails, processing paperwork, and maintaining electronic and physical records.

Collaboration:

?working closely with the Practice team, including doctors, nurses, allied health professionals and other administrative staff

Confidentiality and Data Protection:

?Maintain strict confidentiality of patient information and adhering to data protection regulations in handling sensitive medical records and personal information.

This apprenticeship will provide you with valuable exposure to the primary care environment, enabling you to develop essential skills in customer service, administration, teamwork, and confidentiality. You will have the opportunity to learn from experienced professionals while contributing to the efficient delivery of healthcare services within a general practice.

Key responsibilities

Whilst gaining skills within the Practice, you will be following the Business Administration Level 3 Standard with Training Provider Community Matters. This will involve a blend of formal study and self-directed learning.

During your apprenticeship you will learn how to:

Provide administrative workflow Book, maintain and monitor the Practice's appointment system Process Practice correspondence (paper, electronic, email) attaching it to the patient record Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Deal with requests from patients, team members and external agencies Follow up with patients' chronic illness reviews Read code data on the electronic patient record system EMIS Provide administration for doctors and the practice manager Provide accurate data entry Learn the key Practice procedures Liaise with other health professionals Work on short projects as part of your apprenticeship training programme. Taking clinical meeting minutes Process letters File all lateral flow results. Identify any key clinical data from correspondence, such as new diagnoses, peak flow measures, BP recordings, height, weight, smoking status Coordinating test requests i.e. bloods, x-rays, scans etc as required via the workflow process including contacting the patient, generating the test request form and arranging any follow up coordination as required Draft responses to consult letters for GPs

Who we're looking for (person specification)

In our selection process we want you to demonstrate:

A positive "can do" attitude. Problem-solving skills - for example how you manage through conflicting priorities on your time Attention to detail and quality of work Honesty and reliability, including an understanding of what confidentiality means whilst working in a GP Practice The skill to work in challenging situations Understanding of, and commitment to equality of opportunity and good working relationships Good team worker who offers flexibility to support colleague absence e.g. annual leave Basic knowledge of IT packages such as Outlook, Word, Excel and MS Teams English and Maths GCSE grade C/Level 4 or equivalent qualifications like Functional Skills at Level 2 are desirable. Previous level 2 or equivalent qualifications, or equivalent previous experience is also desirable.

Apprenticeship programme responsibilities

There will be lots of support for your training, however this will be?

your

training programme. To ensure success we want you to:

Strive to achieve your best and understand the pass to distinction grade outcomes available for your apprenticeship Take responsibility for reflecting on your own learning needs and prioritising these as part of your training schedule Ensure you have an excellent attendance record to enable you to take full advantage of the training, to support the achievement of your apprenticeship Ensure timely and accurate completion of modules and assignments, striving for the best quality by seeking advice and support from your mentors Attend and fully participate in all learning activities scheduled, even if they are in addition to the minimum off-the-job training requirement Seek clarification immediately where tasks or subjects are unclear, to ensure you don' fall behind with your learning schedule Participate in English and maths tests at the start of the programme Achieve the Level 2 Functional Skills qualifications in maths and English if required

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Job Type: Apprenticeship

Pay: From 19,500.00 per year

Benefits:

Additional leave Bereavement leave Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking
Application question(s):

The applicant must:
- Have the right to work in England
- Have lived in the UK or EEA for at least the last 3 years
- Commit to at least 6 hours per week of learning, within paid working hours

Work Location: In person

Reference ID: PGPTPA01