Job Description

Fun, rewarding, and full of opportunities to grow your career--that's life at L&C Mortgages, the UK's leading fee-free mortgage and protection broker with over 160 awards to its name.


Join us and you'll be part of a business that's serious about your progress but also wants you to enjoy being part of the L&C family. From our Extra Mile colleague nominations--recognising those who go above and beyond--to your birthday off and a Perkbox membership packed with perks, this is a place that truly gives back on the effort you put in.


We're expanding our Newcastle team and welcoming new

Trainee Protection Advisers

starting this November 17th. In this exciting role, we'll coach and train you in everything you need to flourish in the industry--supporting your journey to becoming a fully qualified adviser, all while helping families protect what matters most. If you've got a background in excellent customer service and a passion for supporting people, we'd love to hear from you.

The Role

In uncertain times, certainty matters. For our customers, that comes from protecting the things closest to them--their homes, families, and lifestyles. As a Protection Adviser, you'll offer reassurance and peace of mind while building your own steady career with clear progression.


Using empathy and great listening skills, you'll get to the heart of customers' concerns and guide them towards the right cover. From Critical Illness Insurance to Income Protection and Life Insurance, you'll explain the options clearly, documenting recommendations along the way.


It's about striking the perfect balance--outstanding customer care, strong regulatory focus, and efficiency to exceed performance targets. You'll succeed with attention to detail, a warm and trustworthy approach, and a real understanding of every customer's needs.

About You

You already know how to put customers first--your experience in sales or service has sharpened your listening skills and your ability to build rapport. Now you're ready to take your career further, combining personal development with professional qualifications.


Whether you're from finance or another sector, what matters is your excellent communication skills, your ability to stay organised, and your motivation to make the most of every bonus opportunity. You'll be a confident team player who thrives on doing the best for every customer. Live our values, and you'll go far with L&C.

Why Join L&C?

We care deeply about our customers--but it's our people who make the magic happen. That's why we invest in you, listen to you, and create an environment of respect and equity. With top-tier training, supportive colleagues, and a culture that celebrates success, this is a place where you can truly thrive.


Joining L&C means you'll:

Enrol on an in-depth induction programme with a proven track record of success Enjoy 24 days starting annual leave, plus your birthday & bank holidays off (not taken from your allowance) Gain your R05 qualification and become a certified expert Access comprehensive employee benefits, wellbeing support, and discounts Celebrate with us at our legendary Winter and Summer socials, plus plenty more events year-round ... and much more!


At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

FCA Certification Regime & Conduct Rules

L&C is classified as an "Enhanced Firm" under the FCA's Senior Managers and Certification Regime (SM&CR). This role will officially fall into the "Conduct" element of the regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don't worry if not. If successful in securing the role training will be provided.


In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we'll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.



L&C Mortgages - Voted the UK's best mortgage broker.



Founded in 1999 as a fee free telephone based mortgage broker - free to call and free to use our advice and service. We moved into our office in Bath and launched our first website in 2001. Winning our first award for best mortgage broker in 2002, we've gone from strength to strength, with a further office in Newcastle Upon Tyne, and over 2 million people coming to us for advice on the best mortgage for them.



Today we have received over 160 awards and offer both online and telephone support. And we remain proudly fee free.


If you have a question about a role, a business area or the application process itself, please check our

FAQs

if you still can't find an answer email us.

recruitment@landc.co.uk