Job Description

Company Overview

Uniform Direct is a leading national supplier of school uniforms, dedicated to providing high-quality products designed by parents for parents. We pride ourselves on our ability to deliver a complete solution for schools, ensuring stock availability and customer satisfaction.

This is an exciting opportunity to join Uniform Direct who are experts in the school wear industry. We are looking for a Trainee Retail Store Manager who will pro-actively lead by example and deliver a true retail customer experience. We value every member of our team and collectively work to getting it right first time for our customers.

Summary

What we are looking for:

Fully flexible to work weekdays and weekends, with no other commitments - working to the needs of our business as the number one priority.

This vacancy is not suitable for any applicant that has other employment or education commitments

Applicants with holiday commitments during July, August and early September will not be considered.

As a Trainee Retail Store Manager at Uniform Direct, you will play a pivotal role in overseeing store operations and leading a team to achieve sales targets, maintaining our commitment to quality and customer service while driving the success of our retail outlet.

JOB PURPOSE

Generate maximum profit to support, through the effective management of staff, and resources and provide a quality, customer focused service.

Maintain effective working relationships with managers, staff, and school contacts in order to achieve business objectives and create a positive and professional atmosphere.

KEY RESPONSIBILITIES

Leadership

Effectively attract, recruit, train, develop and review branch staff.

Effectively attract new business leads and effectively maintain and increase existing client base.

Effectively plan, prioritise, delegate, monitor and review the branch's workload, to ensure compliance with management instructions Uniform Direct policies and procedures.

Team Building Success

Create an environment in which staff are involved, informed and motivated towards achieving business aims and objectives.

Effectively collaborate with colleagues, managers and external contacts to achieve common goals.

Achievement of Results

Devise, implement and review, in conjunction with Head Office, an annual branch business plan, with headings of:

- Existing School sales analysis

- New School acquisition target list and sales analysis

- New product take up with existing schools

- Anticipating and developing staff and levels;

- Strengths, weaknesses, opportunities and threats analysis

- Identifying trends and remedial action, which will include promotional activities, required to sustain financial targets.

Working towards promoting Uniform Direct as the first name in school uniform retailing, through creating positive customer relationships and continuously improving all aspects of the business.

HEALTH AND SAFETY

Follow safe systems of work at all times in accordance with your responsibilities as an employee and Uniform Direct's Health and Safety and fire policies and procedures. Inform Head Office of any defects in Health and Safety arrangements in the workplace or in workplace activities, so that remedial action can be taken to prevent an accident or ill health.

JOB PROFILE

Responsible for running the branch to meet company's targets and policies. The aim being to maximise profit whilst minimising costs. Must ensure promotions are accurate and merchandised to the company's standards and staff are fully versed on the targets and must ensure excellent customer care standards are met. You are required to deal with staff planning, marketing, logistics, information technology, daily reconciliation, customer service, excellent liaison with current schools and continued development of new business.

Duties

manage and motivate a team to increase sales and ensure efficiency;

manage stock levels and make key decisions about stock control;

analyse sales/staff figures and forecast future sales volumes to maximise profits;

analyse and interpret trends to facilitate planning;

liaise with head office for data analysis and forward planning;

deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;

ensure standards for quality, customer service, health and safety, and fire are met;

resolve health and safety, legal and security issues;

ensure conformity of basic Trading Standards legislation

respond to customer complaints and comments;

promote the organisation locally by liaising with local schools, newspapers and the community in general- by telephone and in person.

mobility using own transport is an advantage.

organise special promotions, displays and events in store, other venues and in schools.

attend and chair meetings in store, other venues and in schools.

update colleagues on business performance, new initiatives and other pertinent issues;

tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;

maintain awareness of market trends in the school uniform industry, understand forthcoming customer initiatives and monitor and report on what local competitors are doing;

initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.

lead by example - Housekeeping, Flexible/Irregular working including late nights, weekends and bank holidays to meet the demands of the business at peak times, personal presentation (this list is not exhaustive)

react to consumer's demands and industry trends and pressures of meeting targets

attend training to develop relevant knowledge and skills

respond to out of hours alarm activations.

THIS LIST IS NOT EXHAUSTIVE AND SUBJECT TO CONTINUED DEVELOPMENT

All criteria is essential unless otherwise denoted

EXPERIENCE OF

Working within retail/service industry with particular regard to customer services/customer contact, working in a team environment, managing a group of staff, basic administration, filing, stock taking and simple analysis of figures.

QUALIFICATIONS/EDUCATION/KNOWLEDGE

An awareness of how to identify and develop the market potential of a shop and respond to local needs.

An awareness of fashion and retail trends and how to relate these to a Uniform Direct retail branch.

(Desirable)

Full clean driving licence and own transport.

Knowledge and competent in the use of IT systems.

COMPETENCIES

Leadership

Able to demonstrate by example highest levels of personal presentation and motivation.

Able to plan, organise, prioritise, delegate and review varying work of staff.

Able to attract, recruit, train, develop and appraise a team of staff to fully participate in the daily activities and promotions of the branch.

Able to persuade and influence through negotiation staff on how to develop good retail fashion practice.

Able to interpret and implement and advise on procedural guidance from line management and to issue appropriate instructions and advice to staff to manage the branch.

Team Building Success

Able to use IT effectively and competently.

Able to produce written letters.

Able to produce reports.

Able to identify and develop appropriate plans to respond to weekly, monthly and annual budgetary targets, in conjunction with the Area Retail Manager.

Able to meet the needs of customers on a face to face basis, in order to generate sales and increase customer usage of the shop.

Able to liaise with new and existing client schools, attend meetings as required at various locations including school premises during and out of school hours.

Able to liaise and respond to a variety of people from varying backgrounds.

Able to take responsibility for own and team's development and learning.

Able to deal with any situation which may give rise to conflict.

Able to create an effective working relationship between Branch Retail Manager and Branch Retail Deputy Manager.

Achievement of Results

Able to add, subtract, divide and multiply up to four figures in order to maintain budgets and complete accurate weekly income/banking sheets.

Able to handle cash and reconcile accurately.

Able to initiate, develop and accept new ideas within a short time frame.

CIRCUMSTANCES

Flexible approach to working hours/days including:

- working Weekends is the nature of retail, plus Bank Holidays as appropriate and when required

- Assisting area team, including cover at other branches.

There will be a need to travel to schools and other venues to attend meetings/chair meetings, deliver/collect stock/displays using own transport - all in relation to existing and potential new clients, training events etc, which will include occasional long distances and out of hours attendance.

Able to access a telephone and be accessible by telephone to provide out of hours emergency call cover.

There will be a need to lift on a frequent basis, items of various sizes and weights.

BASIS AND VALUES

Able to respect the basis and work with our values with a commitment to, and an understanding of, equality of opportunity.

Promoting equality/valuing diversity

Uniform Direct is committed to providing equality of opportunity for the people with whom we work. We value and respect their diversity. Uniform Direct welcomes diversity in its staff. In accordance with its basis and values, Uniform Direct is working to create equal access to opportunities for employees while continuing to base selection and promotion solely on ability to meet the requirements of the post. This is irrespective of race, colour, ethnic or national origins, religion, disability, gender, sexual orientation, age, marital status, and irrelevant offending background, responsibility for dependants, economic status or political values. Uniform Direct is committed to taking active steps to address and eliminate unfair or unlawful discrimination or prejudice where these are identified in the organisation's procedures or practices.

Our Values

Respecting the unique worth of every person

.

The commitment of all our staff to making the best use of all our resources enables the company to thrive and grow. Providing a stable sustainable platform for continued employment and prospects.

We believe that every person is different but equal, and that everyone's unique talent should be recognised and encouraged. Encouraging people to fulfil their potential

We all need encouragement at some time in life. Uniform Direct aims to create opportunities for people to make the most of their abilities.

Job Types: Full-time, Permanent

If you are passionate about retail and want to make a difference in the lives of students through quality uniforms, we invite you to apply today and join our dedicated team at Uniform Direct!

Job Types: Full-time, Part-time, Permanent

Pay: 10.00-12.21 per hour

Expected hours: 28 - 39 per week

Benefits:

Company events Employee discount
Schedule:

10 hour shift 8 hour shift Day shift Every weekend Holidays Monday to Friday Weekend availability
Application question(s):

Please confirm you are fully available from now until 30th September with no periods of unavailability. Please do not waste our time or yours if you have any unavailable dates and/or cannot commit to working to the needs of our business. Please answer; Yes fully available OR No not available.
Education:

GCSE or equivalent (required)
Experience:

face to face retail store: 1 year (required) face to face customer service: 1 year (required) retail store supervising: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Derby DE1 1SX (preferred)
Work Location: In person

Reference ID: DERBY FT 300625
Expected start date: 14/07/2025