Job Description

About Us

Lilley Tile and Stone is a family oriented, forward thinking, and ethical company to work for. We focus on our employees - they are at the core of everything we do and are our most valued asset. So, if you are looking for a career (not just a job), and your ethic is helpful customer service then you are in the right place!

Job title:

Trainee Sales Assistant

Work/Life Harmony

We put a high value on family and the work-life harmony. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility and encourage you to find your own balance between your work and personal life.

We are looking for an individual who wishes to create for themselves a rewarding career in a vibrant and busy workplace.

Equal Opportunities

We are committed to a diverse and inclusive workplace. We are an equal opportunity Employer and do not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Benefits

: Annual Product Turnover Bonus, Staff Pension, 36 days holiday Inc. Bank Holidays (Pro-Rata), cycle to work scheme, staff discount scheme.

Hours:

Full Time - 40 hours per week, Saturday mornings at additional recompense of time plus a half on a rota basis (

Academic & Trades qualifications

English Language GCSE C/5 & above or equivalent pass

Mathematics GCSE C/5 & above or equivalent pass

(Preferably) An Art, Design or Creative based-subject GCSE C/5 or equivalent pass or a vocational qualification in construction/building.

What you can expect:

A career that will use your existing knowledge and further develop your skills. Structured induction programme, formal training courses and supervisory training from day one tailored to you. Professional team support. This is an opportunity to learn all aspects of the sales side of the business, which consists of retail, trade and web-based customers. You would be supported with knowledgeable and friendly colleagues who are experts at what they do and Directors who lead from the top with their work ethic - they really do work as hard as anyone in the business! Good camaraderie and employee engagement.

Your skills and knowledge

Your primary focus is to support good sales practices and enhance customer relationships.

The ideal candidate should be interested in sales and customer service, with a team style approach, strong people skills with a positive, willing, enthusiastic and self-motivated attitude, good time management and organizational capabilities.

Desirable skills

Computer literate, a good understanding of Microsoft Office 365, Sage and Magento.

Background in building, experience or previous skills working within a construction or DIY environment.

Reasonably quick with mathematics.

What our employees do in brief:

Greet and direct customers. Provide accurate information (e.g. Product features, pricing, and after-sales services). Answer customers' questions about specific products/services. Conduct price and feature comparisons to facilitate purchasing. Cross-sell products. Stocking, re-ordering, manage returns of merchandise. Process orders, invoices, and credits and maintain related databases. Learn about our products with specialist training.

Our sales consultants are friendly and approachable characters, conversing with members of the public and trades-people with honesty and fairness, displaying consistent, trustworthy and reliable advice, advising customers on ranges best suited to their projects.

Performance review period/Probationary period:

Six - Nine Months

Job Types: Full-time, Temp to perm

Pay: 11.50-12.60 per hour

Additional pay:

Yearly bonus
Benefits:

Company events Company pension Cycle to work scheme Employee discount On-site parking
Schedule:

8 hour shift Day shift Weekend availability
Education:

GCSE or equivalent (required)
Work Location: In person

Reference ID: ML/SV4