Job Description

Martins Group is a family owned business, serving customers in Hampshire, Berkshire and Surrey for over 100 years.
The Role
We are seeking a Trainee Sales Executive to join our Volkswagen dealership in Basingstoke. Working as part of an experienced team and reporting to the Sales Manager, you will apply yourself in a busy customer-facing environment. Customer satisfaction and Loyalty is the key to your success and we will encourage you to build relationships with our existing customers. In return, we offer full training and development, an uncapped commission, a company car and excellent career opportunities.
What do we expect from you as Sales executive?
Our Sales Executives represent both Martins Group and Volkswagen. They become part of a sales team that is both united by their experienced and yet diverse in personality and background. You will meet with customers that make their enquiries face to face, over the phone or via the internet. You will manage these enquiries with courtesy and professionalism, resulting in vehicle, finance and insurance product sales. You will then guarantee an excellent customer experience before and during the vehicle collection, ensuring that all options are tailored to the customer needs and lifestyle.
On a day to day basis you will:

• Make regular contact with new and existing customers to maintain a supporting relationship.
• Offer advice and guidance to our existing finance customers as they reach the end of their current contracts. Appointing as many as possible to the showroom so that they may discuss in great detail the options available to them.
• Respond to incoming queries quickly, efficiently and professionally.
• Guide customers through their Used car purchases, providing outstanding customer service as a representative of both Martins and Volkswagen.
• Achieve both individual and Team sales targets by maximising the upsell opportunities from finance insurance products and accessories.
• Maintain an outstanding knowledge of the Volkswagen range of vehicles and options, by completing regular training sessions online and at training centres.
• Offer a fully compliant process, adhering to all industry regulations relating to the sale of vehicles, finance and insurance.

The key attributes we look for are:

• At least 2 years of experience in a customer service or sales position, Volkswagen or Motor Industry experience is an advantage, but not essential.
• A positive attitude and a willingness to learn.
• A confidence and ability to negotiate with customers to convert enquiries in to sales.
• You should be presentable, articulate and numerate.
• You will be capable of embracing new technologies and be able to demonstrate them enthusiastically and in great detail to customers.

What we can offer you
Martins Group are a rare business that can offer the best of both worlds. We are large enough to compete with the very biggest and the very best dealer groups in the UK. But we also offer our customers and staff a family business environment. Our staff become part of our family and are nurtured in a way that only a privately-owned company can do.
In return for your hard work and dedication we can offer:

• Basic salary with a monthly commission
• Excellent career progression potential
• 22 days holiday
• Company pension scheme
• Staff discount on vehicles and service / repairs

40,000.00 OTE per year
Monday to Friday - 8:30am to 6pm
Saturday - 9am to 5pm
Sunday - 10am to 4pm
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: 15,000-40,000 per year
Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Every weekend
• Monday to Friday

Experience:

• Motor Industry: 1 year (preferred)
• Retail sales: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person