Job Description

Job Title:

Trainee Sales Executive

Location:

Swansea

Company:

FRF Group - Volvo

Reporting to:

Sales Manager

Hours:

Full time

Introduction

In this entry-level, performance-driven role, you'll be immersed in all aspects of the sales journey -- from initial lead engagement through to final handover. Under the mentorship of our experienced management team, you'll gain hands-on training in consultative selling, customer retention, and digital sales tools, while working towards becoming a full-stack sales professional (capable of handling every stage of the customer journey).

This role is designed for individuals who are hungry to learn, naturally customer-centric, and ready to contribute to a culture of sales excellence and target-beating performance

Job Summary:

To sell used vehicles professionally and to maximise the profit opportunity within each sale. Develop good relationships with customers. To meet and exceed monthly company and personal profit and unit targets.

Key Responsibilities:

Engage with walk-in customers and online leads, learning how to build rapport, understand customer needs, and support the sales team through the consultation process. Participate in a tailored development plans, including on-the-job shadowing, skill-specific coaching sessions, Volvo Sales Process training, and soft-skill development (communication, confidence, objection handling). Observe and assist in every step of the customer journey -- from qualification and test drive through to finance presentation and vehicle handover. Support in managing online enquiries, digital listings, and showroom systems. Learn how to handle digital leads with speed and professionalism. Volvo best practices, including logging enquiries, managing follow-ups, and nurturing future opportunities through the sales funnel. Build knowledge of our vehicles and develop the ability to communicate key selling points clearly and confidently. Help with stock presentation, merchandising, and online vehicle descriptions. Take part in daily sales meetings, one-on-one coaching, and brand training modules. Embrace feedback, show initiative, and position yourself as a future full-stack sales executive. To have due regard for Health and Safety of others whilst undertaking your duties. To carry out any reasonable request as directed by the Manager/ Assistant Manager

Required:

Passion for delivering exceptional customer experiences Excellent customer service skills and a positive attitude to customer care. Good IT skills The ability to work to targets and deadlines Confidence to work alone without direct supervision. Resilient, self-motivated, and target driven Holds a full UK driving licence DBS check is required for this role

We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their age, sex, disability, race, religion, sexual orientation, or any other protected characteristic.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Work Location: In person