Job Description

Job title: Trainee Underwriter

Location: Central Southampton. Office based during Training/Probation, hybrid working agreed at discretion after probation, minimum of 3 days per week in the office.

Reports to: Underwriting and Fraud Manager

Hours: Full-time (37.5 hours per week) - the role may require an occasional Saturday shift of 9am-2pm.

Why Choose Bamboo?

Bamboo is an award-winning loan provider, building our business around helping people with affordable finance. We are passionate about providing first-class customer service which is reflected in our 'Excellent' Trustpilot score of 4.9 as well as the many industry awards that we have won. We always strive to do the right thing, with the customer at the forefront of any decisions that we make. Our amazing Trust Pilot reviews: https://uk.trustpilot.com/review/bambooloans.com

What is the Role?

This is an ideal role for someone looking to begin into a career in Financial Services and would suit someone who doesn't necessarily have experience in Underwriting or Fraud but instead has an eye for detail, an analytical and methodical mind, and an appetite for learning. If you think this is you then we would love to hear from you, don't be put off by a perceived lack of experience.

The roles primary focus is assessing loan applications in our queue in the following ways:

Assessing documents our customers send us and ensuring they are legitimate and meet policy - so an eye for detail and accuracy is essential.

Reviewing Bank Statements and Open Banking Reports to be able to accurately calculate key income and expenditure figures and be able to perform an analysis of information received.

Occasionally calling customers to discuss the application and request further information/clarification where appropriate. The role will involve telephone work so a candidate should be fully aware of this and be happy to speak via telephone.

From time to time an Underwriter may assist our Contact Centre, who we work closely with, therefore a passion for customer service is important. A successful candidate can expect to spend at least their first full month working within the Contact Centre to help understand the end-to-end customer journey and understand our systems and processes. This time also helps allow greater social integration into the company and helps build relationships with colleagues outside of your immediate team!

What Are We Looking For?

Credentials:

Previous experience where an element of reviewing documents and where eye for detail was required is preferred (this doesn't need to be Underwriting per se)

A curious, analytical, and methodical mind

The ability to 'learn on the job' and absorb training provided and be happy to be continuously learning and adapting.

A positive attitude and mindset are crucial - a real appetite for learning and desire to develop.

Knowledge & skills:

Strong eye for detail

Good telephone skills

Working effectively in a fast-paced environment, being able to react well to change and have the ability to multitask.

Good Time management

Excellent organisation skills

Personal attributes:

Integrity and honesty

Pragmatic with strong judgement - ability to be able to prioritise tasks and understand the need to balance company requirements and commercial considerations in everyday tasks.

Right attitude, humility, and willingness to learn every day.

Experience in the financial sector or a regulated environment would be beneficial but is not mandatory for those that wish to apply, we are more interested in you as a candidate and the skills you have and your desire and ability to learn. We love to see our team progress within our business, so you will receive ongoing training about our industry as well as Bamboo itself, being provided with all the key coaching you need to meet your personal targets and nurture your career.

What are the Bamboo Benefits?

Bonus Scheme: Dependent on your performance (mainly focused on quality & attitude) plus the business's performance, you will be enrolled in our quarterly bonus scheme once you've successfully passed probation.

22 Days Holiday plus bank holidays: Increases with each year of service up to max of 25 days.

Casual Dress: Wear what makes you comfortable to deliver an excellent customer experience.

Cover for YOU: Life Cover (4x basic salary), Dental Scheme, Cycle to Work Scheme and Pension Scheme.

Perk Box: 100's of discounts on well-known brands and lots more.

Help @ Hand: Access to free GP & counselling support services.

Referral Program: You can earn up to 500 for each successful colleague referral.

Career Development: Regular coaching, personal feedback, colleague shadowing and monthly 121's to identify your progression path and help your career develop at Bamboo.

Optional Paid Volunteering Time: Join our Charities Committee in supporting our local charities.

Bamboo Socials: Our Social Committee work hard all year round to provide lots of events including summer parties, quiz nights, team building events, and Summer and Christmas parties

We are an equal opportunity employer. We are committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Due to the large volume of applications, we are unable to contact each applicant. If you have not heard from us within a week, it means that on this occasion you have not been successful. But please keep an eye on our future job openings.

Job Type: Full-time

Pay: 25,095.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Life insurance Paid volunteer time Private dental insurance Referral programme Sick pay Work from home
Work Location: In person