Job Description

ISS
Training Academy Support Officer
Contract: Healthcare
Location: Coventry, CV2 2DX (University Hospital)
Hours of work: 25
Contract Type: Permanent
We are looking for a proactive and organised Training Academy Support Officer to help ensure all staff across the contract are fully trained to both mandatory and service-specific standards.
This role plays a key part in maintaining compliance with contractual obligations and supporting the smooth operation of the Training Academy.

Working closely with Service Managers, you'll coordinate training activities, maintain accurate training records, and support the delivery of induction and refresher sessions.
This is an excellent opportunity for someone with strong administrative or customer service experience who enjoys working with people and managing varied responsibilities in a supportive and flexible environment.
Key Responsibilities

• Coordinate the day-to-day activities of the Training Academy, liaising with Heads of Service and operational supervisors.
• Act as the first point of contact for all new starters across both hospital sites.
• Conduct new starter inductions and ensure training packages and materials are ready for delivery.
• Manage training calendars, book classrooms, and ensure spaces are prepared for daily sessions.
• Prepare and distribute training materials, including feedback forms and instruction notes.
• Maintain and update accurate training records, schedules, and attendance sheets.
• Upload completed training data and evidence to the MyLearning platform, ensuring all information is audit-ready.
• Support colleagues in meeting training deadlines and maintain a professional approach when dealing with staff queries.

Professional and Personal Competencies/Qualifications

• Excellent interpersonal skills and confidence addressing groups.
• Proficient in Microsoft Excel and Word, with excellent attention to detail.
• Strong organisational and multitasking ability, able to manage deadlines independently.
• Smart, confident, and flexible with a proactive, self-starter attitude.
• Keen learner with a positive, can-do approach and good timekeeping.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required