Job Description

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We're seeking a dedicated Training and monitoring Officer to join our team in Limavady. With prior healthcare experience, a Level 3 qualification in Health & Social Care, and knowledge of regulation bodies, you'll play a crucial role in ensuring our organisation meets and exceeds industry standards.
You will oversee the monitoring and governance of both western and northern trust areas.
As a Training and Compliance Officer, you'll oversee training initiatives and compliance protocols, ensuring all staff members are equipped with the necessary skills and knowledge to provide exceptional care. Your expertise will also be vital in maintaining compliance with regulatory requirements and fostering a culture of continuous improvement...
YOUR ROLE AS TRAINING AND COMPLIANCE OFFICER:
Daily Impact: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.
Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.
Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Northern Ireland.
WHAT WE'RE LOOKING FOR:
Compassion: A genuine passion for making a positive impact on the lives of others.
Dedication: Commitment to providing vital support and care to those who need it most.
Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.
WHAT YOU'LL GAIN:
Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.
Fulfilment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.
Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.
BENEFITS:

• 200 Sign on Bonus
• 200 Refer a Friend
• Cycle to Work Scheme
• Local business discounts and gym memberships
• Blue Light Card Scheme
• Training & development opportunities*

ROLES & RESPONSIBILITES:

• Have complete oversight of all areas to ensure high competence and compliance levels at all times
• Develop and strengthen relationships across northern and western trust areas which includes private clients to ensure smooth running of our services. However there may be occasions were you will be required to support other trust areas with Connected Health.
• To manage compliance and completion of training and induction processes across Northern and Western Trusts
• To deliver Induction and patient moving & handing for new starters
• To manage and deliver refresher training to all existing staff
• Actively seek feedback from commissioners, stakeholders, staff, clients and relatives to look at service improvement and achieving positive outcomes for those who use our services.
• Reporting Key Performance Indictors and reporting to the Operations Team on a weekly and monthly basis.
• Have complete oversight of all incidents, complaints, always safeguarding and other concerns and discuss all with senior management
• Ensure all HR processes are followed
• Internally audit and monitor Client and Staff files of Area Managers whilst maintaining own
• Ensure appropriate training is in place for all staff and advocate for staff training needs when required while also Identifying gaps in training where we can make improvements for our carers to provide better care to our clients
• Complete weekly report to line manager and contribute to monthly clinical governance meetings
• To be responsible for establishing and keeping track of quality improvement and other information that concerns patient care.
• Continuous quality improvement
• As part of the governance team, Day to day management, leadership and direction for operational teams
• Ensuring compliance with RQIA
• Policy review, development and implementation programmes with a focus on up-skilling and
• Complete periodic reviews of training material (as directed) to make sure they are compliant and maintained for operational use.
• Manage own time effectively, taking responsibility for multiple projects and deliverables and prioritising these effectively.
• To make sure learning including digital learning interventions have a blended learning approach and an accurate record of training interventions is kept.
• Where project work is involved, act as the L&D representative with responsibility for the end-to-end L&D work, liaising with colleagues as appropriate. Be aware of risk management on project work, escalating material risks or concerns to the project/L&D Manager.
• Analyse training, assessment, and quality assurance MI to recommend creative, cost-effective training solutions
• To deliver training and support at times outside of normal working hours during periods of high demand
• To attend internal and external training courses and events as required to develop service requirements in a technical and learning capacity
• To Record MI of the learning Academy in line with business process, this includes the logging of attendance, course evaluation and learners results on the Learning Management System
• Use knowledge and experience to enhance training courses when appropriate and deliver training courses.

To undertake any other reasonable duties as required*
ESSENTIAL SKILLS & EXPERIENCE

• Level 3 in health and social care
• Hold a current full clean driving license and access to a car
• Have strong teamwork ability but also a high degree of self-motivation to take initiative and work alone
• Excellent computer skills in Microsoft Office
• Knowledge of the RQIA

DESIRABLE CRITERIA:

• Previous experience working within healthcare
• Excellent written and oral communication skills
• Ability to multitask in an ever changing environment
• Previous experience delivering training
• Level 5 health and social care

ABOUT US
At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
*Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check*
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Skills Required