Job Description

RECRUITMENTiQ is working in partnership with a Scottish software pioneer, transforming how law firms manage their practice with our innovative CaseLoad platform. Backed by a global leader in legal technology, we're accelerating into a dynamic phase of growth with big ambitions to become Scotland's go-to solution for legal case management.


To support our continued expansion, we're growing our Implementation Team and looking for a talented and motivated Training and Implementation Consultant. If you're passionate about client success and eager to make a difference in legal technology, this is your moment.

The Role

As a Training and Implementation Consultant, you'll be the essential link between the business and our clients during their onboarding journey. Whether you're guiding brand-new users or helping seasoned firms adopt new features, you'll ensure they get the very best from Caseload.


You'll work hand-in-hand with our 6-person Training & Implementation Team, collaborating across departments including Data Migration, Software Development, Technical Support, and Business Development to deliver smooth rollouts and high-quality training experiences.


This role is perfect for someone with a background in legal practice or legal tech, who thrives on communication & attention to detail, and creating real impact for clients.

Responsibilities

Managing end-to-end implementations: system setup, client configuration, and user training Building lasting relationships with clients and stakeholders to support project success Translating complex legal and accounts processes into seamless system functionality Delivering tailored training via remote sessions and in-person visits -- from one-to-one to group formats Creating support materials like video tutorials and training documents Following up post-implementation to ensure successful adoption and client satisfaction Collaborating with technical teams to resolve issues and spot enhancement opportunities Integrating third-party apps with CaseLoad where required Staying current on platform updates and legal tech trends

Required Skills and Experience

Experience with legal case management systems (e.g. Denovo, LEAP, Clio, Lawware) Strong understanding of legal workflows and operations Proven experience managing client onboarding or software implementations Excellent communication, presentation, and interpersonal skills Great organisational skills with the ability to juggle multiple projects Business analysis experience (e.g. requirements gathering, UAT, mapping) Strong grasp of software training and user mentoring Change management and client success know-how Eagerness to quickly get to grips with software updates Familiarity with legal accounts/cashroom processes High IT literacy, including Microsoft Office and remote meeting tools

Desirable Skills and Experience

Background in a legal department or firm Experience using Caseload SOLAS qualification Experience working remotely or in a hybrid legal tech environment

Benefits

Competitive salary of 40,000-45,000, based on experience Hybrid working with flexibility and occasional client site visits Private medical insurance Company pension scheme Full onboarding and mentorship All IT equipment provided A supportive, team-oriented work culture The opportunity to be part of Scotland's most exciting legal tech growth story

If you're ready to help transform the legal industry in Scotland and thrive in a collaborative, forward-thinking environment - we'd love to hear from you. Send your CV and cover letter to be considered for this position.