Job Description

Job Overview

We are a fleet transport auditing, consultancy and training provider, with a strong, established reputation in the industry, working with transport operators across the UK and Europe. We are looking for an enthusiastic, conscientious team player to join us in assisting companies with their transport compliance requirements. Working independently the majority of the time, you will be a valued member of a small, core office team, hybrid working, flexible and adaptable to change in a rapidly growing business. We work together in an office near Stevenage, Hertfordshire once a week (this is likely to increase in the near future) and from home the rest of the time.

IT and software user support

Are you a skilled IT Helpdesk and Training Administrator looking for a company that will help you learn and grow?

You will be the 'go to' person for new enquiries and assist existing clients with queries about their dashboard and its functions. The ideal candidate will be responsible for providing exceptional technical support and customer service to our users. This role requires a patient, friendly, confident attitude to guide and assist our users, helping them to navigate around their cloud based digital dashboard, upload data and documents, generate reports and communicate with their company vehicle drivers using the dashboard and an app. The Helpdesk Administrator will work independently, troubleshoot software and hardware issues, and ensure the smooth operation of IT services.

Administration

You will answer external phone calls and emails, manage email mailboxes and respond to enquiries and queries effectively and efficiently to maintain the high level and quality standards we strive to deliver. We work as a team and you will be expected to help colleagues if and when required. Using the Microsoft Office suite, your role requires that you collate and and manage data, populate and monitor Excel spreadsheet information, update and upload policy and procedure documents to the dashboard, manage version control and help to improve and develop the functionality of the products and services that we offer.

Customer Service and Training

When you have learnt the role and our systems, you will provide demo's and new user training sessions to individuals and small groups, online via Teams video meetings and occasionally onsite at the clients premises. Therefore you must have your own car and full driving licence (max 6 points).

The successful candidate for this opportunity will demonstrate knowledge of and an interest in computers, coding, mobile phones and IT, various operating systems including Microsoft Windows Server, and app design and development.

Responsibilities

Provide first-line technical support to users via phone, email, and in-person. Troubleshoot and resolve issues related to computer software, and networking. Manage user accounts and permissions. Monitor system performance and conduct regular maintenance checks. Document all support interactions and maintenance for tracking purposes. Collaborate with other team members and external contacts to resolve complex issues. Update and load documents to user accounts, keeping everything up to date. Self driven to maintain a basic knowledge of current technologies and best practices in IT support.

Requirements

Interest and demonstratable knowledge of computer systems and apps. Familiarity with Microsoft Windows Server environments. Strong understanding of technical support principles and customer service skills. Knowledge of and/or willingness to learn about basic software troubleshooting techniques across the applications we use. Excellent communication skills, both verbal and written. Analytical skills to diagnose problems effectively and desire to resolve issues. Ability to work independently as well as part of a team.
If you are passionate about technology, teamworking, customer service and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.

STRICLTY NO AGENCIES

Job Types: Full-time, Part-time

Pay: 12.21-15.00 per hour

Expected hours: No less than 30 per week

Benefits:

Casual dress Company pension Free parking Work from home
Application question(s):

Are you happy to occasionally attend exhibitions and events, possibly driving your own vehicle (expenses paid)? Are you prepared to travel to an office to work within 15 minutes of Stevenage, initially 1 day per week, potentially increasing to 2, ,3 or 4 days per week in the future?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Hertford SG14 3SF