Job Description

Exciting Full-time opportunity available for a Training Assistant to join our team at HTG-UK on a

6 Months Fixed Term Contract.

Who Are We?

At Health Transportation Group UK, we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

Were proud to have been awarded the NHS Suffolk and North-East Essex (SNEE) contract - a major milestone in our growth. To support this rollout, were looking for a

Training Assistant

to join our team and work closely with the Contact Centre Training & Development Lead.


In this role, youll play a vital part in training healthcare professionals (HCPs) to use the Cleric Portal effectively. This system enables HCPs to book patient transport, track journeys, and prepare patients efficiently - helping reduce call volumes and improve service in our Contact Centre. Your contribution in this mobilisation project, will ensure users get the most from the portal and that everything runs smoothly behind the scenes.


This is a

6-month fixed-term contract,

starting

January 2026 through to June 2026

, working

37.5 hours per week, Monday to Friday

, based at our

Lincolnshire Headquarters

.


This is a

fantastic opportunity

to grow your training, communication, and project coordination skills in a supportive environment. Youll work with a friendly team helping to implement a system that makes a real difference in how we work. If you enjoy helping others learn and thrive in a collaborative environment, this role is perfect for you!

Summary Of Main Duties Include

Deliver training sessions to healthcare professionals on using the Cleric Portal. Assist the Training Lead with planning, scheduling, and coordinating sessions. Provide follow-up support, answering questions and resolving basic issues. Handle training admin tasks, including attendance records, spreadsheets, and tracking completion. Manage user accounts, including set-up, permissions, and access requests. Respond promptly and professionally to training-related emails. Collect feedback from learners and suggest ways to improve the training process.

Whats In It For You?

Competitive salary:

24,800 per annum

(pro-rata to 12,400

for the 6-month fixed-term contract).

Sick Pay & Support

Contractual sick pay and access to Employee Assistance Programme

Increased Holiday Allowance

for long service

Refer a Friend Bonus

Earn 500 for each friend you bring on board

Fully Funded Training and Uniform

Kick off your role with an initial induction, plus ongoing mentorship and CPD

Pension Scheme

Development Opportunities

Clear career pathways, including routes into leadership or clinical care roles

Engaging Workplace Culture

With regular staff competitions and recognition events/prizes

What Were Looking For:

A confident communicator who enjoys helping others learn new systems. Strong organisational skills and attention to detail. Approachable with excellent interpersonal skills. Enthusiastic and happy to get stuck into both training delivery and admin tasks. Strong understanding of IT systems and confidence using new software. Proficient in Microsoft Office (Outlook, Word, Excel, Teams).

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS check (Conducted during onboarding if successful)*
Right to work in the UK Full UK manual driving licence Satisfactory employment and character references A satisfactory medical assessment
Applications for this role will be open until the 28th November, although we reserve the right to close the role early if deemed necessary.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults Ensure they are familiar with their and the organisations requirements under relevant legislation Adhere to all relevant national and local policies, procedures, and professional codes Report any concerns to the appropriate authority * Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)