Company: John Deere - A global leader in agricultural, turf, construction, and forestry equipment
About Us
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At John Deere, we don't just build machines--we build futures. As a global innovator in smart farming and construction solutions, we empower our customers to shape the land and feed the world. Our dealer network is at the heart of this mission, and our Training Team ensures they have the skills and knowledge to succeed.
The Opportunity
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Are you ready to grow your career with a world-class brand? As a Training Coordinator, you'll play a pivotal role in delivering impactful training experiences across our dealer network. You'll be part of a collaborative, inclusive team that invests in your development and values your ideas.
This is more than a job--it's a chance to shape the future of training at John Deere.
What You'll Do
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Be the communication hub for training stakeholders
Coordinate and schedule training programmes
Drive engagement and participation in training initiatives
Monitor and report on training effectiveness
Plan and execute training events with precision
Align with regional teams and external vendors
Support training delivery and resolve queries
Manage training requests from across the business
What You Bring
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Excellent communication and collaboration skills
Self-driven with a passion for learning and growth
Industry experience is a plus--but not essential
Proficiency in Microsoft Office tools
Flexibility to travel when needed
Major Purpose
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Performs professional marketing and small project management assignments of low to medium complexity to develop an understanding of sales and marketing and product support processes, distribution and related products.
Major Duties
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Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
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Initiates Compelling Sales Conversations
Knows the Buying Influences
Understands Buying Influencer Needs
Customer-Focused Approach
Builds Rapport
Manages Buyer Indifference
Manages Resistance
Questions Strategically
Understands Customer Needs
Understands Issues/Motivations
Verbal Communication
Action Planning
In-Depth Questioning
Review and Reporting
Closes Effectively
Effectively Presents Solutions
Negotiates Strategically/Tactically
Prospecting
Qualifying
Diagnoses Needs with Questions
Navigates Customer Challenges
Pre-Call Preparation
Strengthens Customer Connections
What We Offer
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A competitive rewards package
25 days' holiday plus bank holidays (with increases over time)
Holiday buy/sell options
Subsidized on-site canteen
Flexible, inclusive working environment
Performance-based bonus scheme
Contributory pension plan
Group Income Protection and Life Assurance
Ongoing investment in your personal development
Global career growth opportunities
Ready to Grow with Us?
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If you're a motivated team player with a passion for learning, strong communication skills, and a desire to make a real impact--we want to hear from you.
Apply now and become a key part of our global training success story at John Deere.
Closing Date Friday 30 May 2025
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