Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
Day to day you'll provide support to Toughbook users, Project Managers, Front Line Managers and the Training Manager.
You'll train, coach and support operational users on all aspects of the client's hardware and software ensuring clear guidelines for the delivery of accurate and timely feedback.
We'll need you to carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
You'll develop and implement an ongoing refresher training program for your respective area along with assisting in creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes.
You'll carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors and create coaching improvement plans as applicable.
We'll need you to work alongside and liaise with Front Line Managers, Project Managers and the Training Manager to help maximise performance.
You'll be an advocate for Commercial Awareness on the contract and provide telephone support to Operational teams.
You'll assist the IT Systems & Training Manager with upkeep of the asset inventory, including MWS mobile phones, handle New starter IT equipment / user requests / Client ID Cards along with the recovery of IT equipment from leavers in a timely manner.
What you'll bring

• Are you an effective time manager, to meet stringent timescales?

• Can you take responsibility and challenge existing policies and procedures?
• Are you Computer literate?
• Can you demonstrate an awareness of business procedures?
• Have you got proven knowledge and understanding of corporate systems in use?
• Do you have the ability to act calmly and rationally in a stressful environment?
• Do you have great negotiating skills?

• Do you have excellent knowledge of Toughbook users' roles and quality of feedback expected?

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company van/vehicle and fuel card for business use

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Skills Required