Job Description

Job Title: Training & Competence Advisor
Working Pattern: Monday to Friday, 36.25 hours per week (8am - 4pm or 9am - 5pm)
Salary: 27,500 - 32,000 and up to 20% bonus and benefits
Location: Durham (Drum Industrial Estate, Chester-le-street), hybrid
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Training & Competency Advisor, ready to make an impact, we've got a space with your name on it!
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
We're building an amazing team and we're looking for a hard working and driven Training and Competency Advisor to support us on our journey.
The purpose of the role is to assist the Training and Competency Supervisor in the delivery of the department's training & competency scheme, ensuring that the teams expected levels of competence, as specified in the Group's training & competency scheme, are achieved and maintained. Internally the job title is Training and Competency Assistant.
What you will be working on:
The successful candidate will be responsible for the following:

• Accountability for individual performance and contribution to achieve KPI's set by the business.
• Ownership of individual objectives and personal development.
• Support the T&C Manager through effective training needs analysis and skills assessments with a view to developing training material for the Operation when required.
• Conduct telephone based and account reviews as laid out in T&C framework.
• Maintain accurate training records.
• Deliver group and individual training and one-one coaching for all new joiners to the Operation to work through the pathway to competence, as well as supporting existing staff who are at a maintaining competency level.

What we're looking for:
The successful candidate will demonstrate the following experience skills and behaviours:
Essential:

• Collections and/or Arrears experience and knowledge is essential for this position.
• Good knowledge of Banking Operations departments and policies.
• Computer literacy including working experience on Microsoft Office
• Excellent organisational and time management skills resulting in the ability to prioritise several tasks to meet tight deadlines.
• Ability to work under pressure in a fast-paced environment and to strict FCA guidelines.
• Previous experience in a Collections role.
• Ability to travel between other Tandem offices when required.

Qualities we look for:

• Team Player, willing to go the extra mile
• Passion for developing people through training and coaching
• Positive can-do attitude with a flexible approach to meet business need

Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:
25 days annual leave plus 8 days Bank Holiday

• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise 200 per annum for charity
Tandem provide PR and marketing support * Have renewable energy at home
receive an additional 1 day annual leave * Drive an electric car
receive 500 towards a home charger
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We are looking to conduct final interviews on the 28th October so will be closing this advert on the 17th October 2025. You will have a pre-screen call with one of our Recruitment Partners and then a Teams interview.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
#INDSJ

Skills Required