Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, we're enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, you'll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
What will you be doing?
As a Training & Compliance Coach, you'll play a vital role in shaping the learning and development journey of our Data Collectors across South West of England. You'll deliver mandatory, safety, compliance, and operational training in a dynamic and engaging way, ensuring our teams have the skills and confidence to succeed.
You'll work closely with Operations and Field Managers, providing side-by-side coaching, facilitating upskilling sessions, and conducting in-person compliance audits. Your role is key to maintaining high standards of safety, accuracy, and customer service while fostering a culture of continuous improvement. You will:

• Onboard & Empower: Get new hires ready to succeed-safe, confident, and productive
• Audit & Improve: Complete compliance checks and fix issues fast
• Coach in the Field: Deliver hands-on support and tailored development plans
• Train & Engage: Run workshops, toolbox talks, and create practical learning materials
• Drive E-Learning: Keep mandatory training on track and escalate when needed.
• Manage Records: Maintain accurate, audit-ready training data
• Mentor Mentors: Guide Field Mentors to deliver consistent, high-quality coaching
• Stay Connected: Share updates and insights at team briefings
• Report Progress: Provide clear performance updates to your Operations Manager

What you'll bring

• Hands-on Data Collection: You've worked in a 1DC or WDC environment and understand the ins and outs of the job-because you'll be coaching others to do it right
• Training that sticks: You know how to design and deliver training that's practical, engaging, and memorable-whether it's a workshop, a toolbox talk, or one-to-one coaching in the field
• Compliance know-how: You've carried out audits before and can spot when something's off. Safety, PPE, and process standards are second nature to you
• Mentorship mindset: You've supported and developed others, helping them grow and succeed in their roles
• Operational savvy: You understand metering processes, safety protocols, and how to drive performance improvements
• Data confidence: You're comfortable juggling systems, managing schedules, and keeping records accurate and audit-ready

Desirable but not deal breakers

• Familiarity with SHEQ standards and compliance frameworks.
• Experience managing e-learning platforms and tracking completion.
• Strong stakeholder skills-working with Operations Managers, Field Managers, and central teams to get things done.

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Skills Required