Job Description

Job Overview

To provide comprehensive administrative and logistical support to the Technical Training Department in the co-ordination and delivery of external technical training.

Responsibilities:

Course Administration and Coordination

Schedule and book technical training courses for external clients, ensuring dates, venues, and resources are confirmed in advance. Act as the first point of contact for course enquiries, providing clients with information, quotations, and joining instructions. Maintain accurate training schedules, spreadsheets, and databases, ensuring all bookings and updates are logged promptly. Ensure course packs, registers, and assessment materials are prepared and distributed to trainers ahead of delivery and the training room is ready for the course. Submit course information to online portals by required deadlines. Process candidate registration details, ensuring compliance with awarding body requirements. Check trainer and assessor competence approvals before confirming course delivery.
Quality, Compliance and Documentation

Upload completed course paperwork and maintain secure electronic records in accordance with company and awarding body requirements. Support internal and external audits by ensuring all course documentation is accurate, traceable, and up to date. Review candidate feedback and evaluation forms, summarising findings for the Operations Manager. Ensure certificates are issued accurately and distributed to clients within agreed timescales. Assist in maintaining departmental compliance with GDPR, data protection, and record retention policies.
Financial and Reporting

Record course attendance, completions, and payments relating to course bookings. Collate statistics for monthly management meetings. Provide administrative assistance for invoicing and tracking of income and expenditure.
Communication and Liaison

Liaise effectively with trainers, assessors, and clients to co-ordinate course delivery and report any issues arising. Maintain positive client relationships by ensuring communication is timely, professional, and accurate. Support the co-ordination of departmental meetings, briefings, and audits, including preparing agendas and recording minutes.
Continuous Improvement

Share opportunities for improving the running of the department. Aid the development and implementation of new procedures or systems. Assist with marketing co-ordination for published course dates, ensuring compliance in promotional materials.

Essential Requirements:

GCSE (or equivalent) English and Maths at Grade C / Grade 4/ or equivalent Experience in administration and coordination in a business setting Experience liaising with clients/customers and other businesses Proficient in Microsoft 'Word', 'Excel' and 'Outlook' Strong organisational and multitasking skills Excellent written communication Confident in verbal communication via phone, face to face and online video

Desirable Requirements:

Level 3 qualification (A Level, BTEC or equivalent) Business Administration qualification Assessor qualification Experience in the rail industry Experience in a training environment Experience working with awarding bodies Knowledge of RTAS / NSAR requirements Proficient in making Agendas and Meeting Minutes. Knowledge of issues facing small businesses

Personal qualities required:

Highly organises Self-motivated Efficient Attention to Detail Work well in a team Positive attitude to problems
Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Sick pay
Work Location: In person