Job Description

Training & Office Coordinator

Location:

The Energy Training Academy, Dalkeith

Hours:

Monday to Friday, 08:30 - 16:30

About The Energy Training Academy

The Energy Training Academy is a leading LCL Awards and NICEIC approved centre based in Dalkeith, delivering high-quality training in gas, heating, and renewable technologies. We're passionate about supporting the next generation of skilled professionals and providing first-class training to industry experts.

About the Role

We are looking for a friendly, organised and professional

Training & Office Coordinator

to join our team. This is a key front-of-house role based in reception, where you'll be the first point of contact for students, visitors, and industry partners.

You'll handle daily administrative and customer service duties, including managing calls, emails, walk-in enquiries, bookings, and payments. The role also includes supporting the wider training team with scheduling, documentation, and maintaining a smooth operation across the Academy.

Key Responsibilities:

Act as the first point of contact for all enquiries - in person, by phone, and via email Handle course bookings, take payments over the phone, and issue invoices Maintain accurate records of candidates, courses, and payments Support trainers and assessors with scheduling, documentation, and candidate communication Assist with coordinating training sessions and managing candidate paperwork Provide a professional and welcoming environment for all visitors and learners Liaise with clients, suppliers, and senior industry stakeholders as required Carry out general office duties such as filing, printing, and updating systems

About You:

Excellent communication and interpersonal skills Confident using computers and learning new systems (Microsoft Office and general IT competence required) Highly organised with great attention to detail Professional, friendly, and presentable Able to manage multiple tasks in a busy environment Willing to learn about the gas, heating, and renewables training industry (full training will be provided) Previous experience in an administrative, customer service, or training centre role is desirable but not essential

Why Join Us:

Be part of an innovative, community focussed training organisation shaping the future of the energy sector Supportive team environment with full on-the-job training Opportunities for career progression within the academy
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Work Location: In person