Job Description

Company Overview

Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband to homes, businesses and communities throughout Cornwall.

Summary

This is initially to provide Maternity Cover.

As a Training Coordinator at Wildanet, you will play a vital role in developing and implementing training programs that empower our team members. This position is essential for ensuring that our staff are equipped with the necessary skills and knowledge to provide exceptional service to our customers in Cornwall and that our company maintains the technical skills and certifications to meet our governance requirements.

Responsibilities

Ensuring the apprenticeship programme is planned and delivered to schedule, including liaising with the Apprenticeship providers to ensure course submissions are delivered to time and quality. Ensuring that all supporting databases such as DAS & SMART awards are maintained and accurate at all times. Ensuring that all initial contacts with the Academy are triaged and sign posted accordingly. Ensuring through collaborating with trainers (in house and external) that all programme delivery requirements are delivered, to include room bookings and managing room readiness standards and the training schedule. Preparing and disseminating material such as joining instructions, learning materials, feedback forms, certificates of attendance). Reviewing course feedback to ensure improvements are captured. Assisting with the booking of external training, liaising with providers to onboard as approved providers and obtaining all relevant paperwork such as insurance documents. Maintaining training records (delegate lists, schedules, attendance sheets) and that the internal training matrix is reviewed regularly to ensure training does not lapse or become outdated. Handling accounts receivable and ensure invoices are processed correctly. Preparing and submitting reports on training activities and results as requested. Ensuring employees and vendors follow established policies. Managing own and delegates health and safety as detailed in our safety policies and procedures. Managing sensitive training information the requirements of our privacy requirements. Supporting the HR department with recruitment and onboarding activities.

Requirements

Strong understanding of administrative processes and Microsoft Office platforms such as Excel / PowerPoint / Word General good standard of education to a level 2 in functional skills. Have knowledge of Safeguarding and relevant policies concerning young people - relevant to younger Apprentices Strong communication skills, both written and verbal and the ability to communicate with internal and external team members. Good interpersonal skills with the ability to build strong relationships. Good listening skills, with high levels of attention to detail Strong communication skills, both written and verbal Good listening skills, with high levels of attention to detail Ability to multi-task and prioritise own workload Previous experience of working in a Telco and/or in a training role an advantage.
If you're passionate about empowering others through personal growth and want to , we invite you to apply for the Training Coordinator position at Wildanet today!

Job Types: Full-time, Temporary
Contract length: 6 -12 months

Pay: 24,570.00-27,570.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free or subsidised travel Free parking Life insurance On-site parking Paid volunteer time Sick pay Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Cornwall PL14 6BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 22/07/2025
Expected start date: 11/08/2025