Job Description

Description

We are looking for a Training Coordinator to support our OneSpaWorld operations, on a fixed term basis (Immediate Start available - July 2026). This is a full time, hybrid working position based in London (Baker Street).



Reporting to the Special Projects Director and Head of Onespaworld Operations, you will work in conjunction with the Onespaworld Travel and Event Coordinator and Onespaworld OnBoard Team supporting a team of 10 field based staff who form part of our Onespaworld Business Development & Education team. The field based team spend their time visiting ships to deliver the commercial goals and training to ensure that ELEMIS standards are maintained.




Your role involves the planning and coordinating of cost and time efficient training plans for the team who work across multiple global regions. Think time zones, docks, ports, ships... and managing the Master Excel spreadsheet to keep this activity running smoothly!

What Will You Do?

Manage and maintain the end-to-end process of coordinating training plans for the OSW OnBoard Business Development and Education Team, made up of sails and day visits:
+ Align with pre-scheduled cruise itineraries.
+ Prepare contingency training plans as needed.
+ Ensure schedules are time & cost efficient.
+ Respond to last minute changes promptly and efficiently.
+ Ensure all plans are accurate and communicated in good time to the team.
Ensure all plans are prepared to maximise time & cost efficiency in line with commercial requirements. Submit administrative requirements mandatory for all training requests as required by each cruise line including both email and online portal submission. Advise the on-board team on visa requirements and any necessary documentation needed for a successful trip. Providing all necessary confirmations and documentation as needed. Manage and respond to all administrative requirements or training requests. Manage TOL and holiday for each team member as part of their travel plans. Compute and validate commission and bonus'. Compile weekly/monthly reports, sharing any business tools or information as needed in a timely manner. Identify and implement improved process or structure as needed. Work closely with OSW internal stakeholders to manage on-board communications in a timely and efficient manner.

What we are looking for:

Required Skills:

Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent attention to detail, ensuring accuracy in all arrangements and documentation. Exceptional communication and interpersonal skills to effectively interact with employees, & vendors. Ability to handle and resolve issues or emergencies promptly and efficiently. Strong written skills. Exceptional knowledge of Excel, word, powerpoint. Work well under pressure.

Aptitudes:

Build positive relationships. Co-operation: ability to build relationships to support team members, share resources and knowledge and collaborate with others to achieve goals. Communication: strong communication skills - verbal, non-verbal and written with the ability to build relationships. Flexibility: ability to adjust to work processes or procedures, adapt to others and work effectively and in a positive manner when under pressure or in ambiguous situations. Organising: highly organized and experienced in establishing priorities, handling multiple projects, and meeting deadlines. Precision: ability to pay close attention to detail. Dependability: to have excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company. Decisiveness: ability to evaluate complex situations make sound decisions without hesitancy and respond with confidence to challenges from others. Knows with whom to partner with to get results. Decision-making: ability to make logical and sound decisions based on careful consideration of alternative courses of action. Planning: ability to develop strategies, define processes and procedures, and monitor plans. Analytical Thinking: ability to analyse and understand information to draw conclusions. Customer Enthusiasm: ability to determine and address customer needs, seek feedback regarding level of service and satisfaction and continually strive to exceed customer expectations. Empowerment: ability to encourage and support others to take accountability for their actions and decisions.

What we offer you!

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Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type

About ELEMIS

ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market.



A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary - just like our people.



Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

We are committed to Elemis' sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.