Job Description

Please note: This is a fixed term contract for 2 years

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.

We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Training and Development Manager is responsible for designing and implementing effective training programs, collaborating with all departments to ensure alignment with company goals. The Training and Development Manager will identify, create and roll out training to develop colleagues to achieve their full potential and ensure we deliver outstanding customer experience.

Responsibilities include but are not limited to the following.

Lead on the design, development and implementation of training programs by specifically focussing on enhancing the customer experience capabilities of teams within an organization, to ensure they possess the necessary skills and knowledge to use Uno to support customers on their journey. Create engaging learning materials, including presentations, case studies, simulations, and e-learning modules by collaborating with other workstreams and areas of the business to understand learning requirements and lessons learnt to ensure this is embedded in the right way. Identify training needs, develop tailored curriculums, and evaluate the effectiveness of training initiatives for program delivery by assessing any gaps in colleagues' knowledge and understanding to ensure that excellent customer service is being delivered. Collaborate with project managers and stakeholders to understand specific project delivery challenges and training requirements by providing specialist coaching and team facilitation to give the right skills and knowledge to deliver outstanding customer service.

Who we're looking for

Skilled and have experience in training needs analysis, design, delivery, and evaluation. Significant experience in the design, delivery, and management of learning in a business environment. Knowledge of e-learning, blended learning, and latest training/learning methods. Ability to translate organisational strategy into learning and development solutions demonstrated through previous experience. Ability to recognise the causal impacts of employee behaviours to company performance and providing training solutions which mitigates risk and develops culture awareness.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Next steps

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached for further details.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.

Job Types: Full-time, Temporary
Contract length: 24 months

Pay: From 37,200.00 per year

Benefits:

Company pension Cycle to work scheme Free or subsidised travel Health & wellbeing programme
Work Location: Hybrid remote in Pontypridd CF37