Job Description

Training Manager
1. Role Purpose
The Training Manager will lead the design, planning, coordination, and delivery of all training activities required for the successful mobilisation of a new cleaning contract. This role ensures that all cleaning operatives, supervisors, and support staff receive the correct skills, knowledge, and compliance training to perform their duties effectively from day one. The Training Manager will work closely with HR, Operations, H&S, and the Mobilisation Team to ensure training readiness and competency across all service lines.
2. Key Responsibilities
Training Delivery & Coordination

• Design and deliver training programmes for cleaning operatives, supervisors, and management aligned to contract specifications.
• Conduct site-based training sessions covering core cleaning skills, specialist equipment use, and service standards.
• Deliver mandatory compliance modules (H&S, COSHH, induction, site rules, safeguarding where applicable).
• Ensure all staff receive correct uniform, ID, and onboarding materials during training.
• Coordinate external training providers when specialist skills or accreditations are required.

Mobilisation Support

• Attend mobilisation planning meetings and support the development of the mobilisation plan.
• Conduct Training Needs Analysis (TNA) based on service delivery requirements and risk profiles.
• Create training schedules and staffing plans to ensure full workforce readiness by go-live.
• Support the recruitment and onboarding process by assisting with skills assessments and interviews (if required).

Documentation & Compliance

• Maintain accurate training records, attendance logs, and competency certificates.
• Ensure all training complies with internal policies, client expectations, and legislative requirements.
• Produce daily/weekly progress reports for the Mobilisation Manager and stakeholders.
• Prepare training packs, SOPs, handbooks, and visual learning materials.

Operational & Quality

• Evaluate staff competency and identify further development needs prior to contract launch.
• Carry out on-site coaching and performance observations.
• Support supervisors and team leaders with training techniques and refreshers.
• Ensure training supports the delivery of consistent, high-quality cleaning standards from day one.

3. Key Skills & Experience Required
Essential

• Experience delivering training within cleaning, facilities management, or soft services.
• Strong understanding of commercial cleaning processes, equipment, and best practice.
• Knowledge of Health & Safety, COSHH, RAMS and statutory requirements.
• Excellent communication, presentation, and coaching skills.
• Ability to work on multiple sites and adapt to changing mobilisation timelines.
• Strong organisation, planning, and record-keeping capabilities.
• Experience working within short project timelines or mobilising contracts.

Desirable

• Previous experience with TUPE mobilisations.
• Accredited training qualification (e.g., Level 3 Trainer/Assessor, PTTLS).
• Familiarity with CAFM and digital training systems.
• IOSH Managing Safely.

5. Duration & Working Requirements

• Temporary contract for the duration of the mobilisation (6 months)
• Flexibility to work early mornings, evenings, or weekends if required to reach shift-based teams.
• Travel between sites as necessary.

Location: Dartford, London
Salary: 40,000
Please note, This is a Fixed Term position for a 6 month role, this is the annual salary and all roles are interim only.
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.

Skills Required