Job Description

Training Manager
Job purpose
To be part of a Large Security Management Team providing detailed process and policy training and inductions to support the Client Management Team and security team ensuring no Alarms and the personal and progress development of the team.
Reporting to the Operations Director, and in conjunction with the Client Management team the role will drive the guard force team to deliver 'best in class' performance standards at all levels, as well as promoting the company behavioural safety programme to all persons working on the account.
Responsibilities

• Deliver inductions including associated refresher courses, with the support of the site supervisors
• Plan and organise and deliver training and refresher courses.
• Communication and promotion of courses and best practice across the cluster.
• Determine, foster and maintain key relationships with relevant internal and external stakeholders and training providers.
• Liaise with Account Manager and Security Supervisors regarding the planning of inductees, course notifications and the issuing of PPE and uniform etc.
• Review training resources and update as necessary on the training matrix
• Maintain records and associated administration.
• Prepare and /or contribute to any necessary training reports as deemed necessary by the Account Manager or other stakeholders.
• Liaise with H&S team and Company training team.
• Provide briefing, training, mentoring and coaching on the process and site details/procedures
• Develop, in conjunction with the Profile Security and the client management team, communication initiatives within the cluster to improve health and safety, performance standards and compliance.
• Attend meetings, internal and external, as appropriate to role.
• Other duties as required, to promote and improve the Operational standards and performance of the account, relevant to the role.
• Setting objectives for the cluster team - and measuring the results.
• Any other reasonable instruction/duty

Knowledge skills & experience

• Able to influence and interact with people at all levels of the organisation.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to inspire others.
• Self-disciplined, organised and highly capable of managing own work load and deadlines.
• Proactive, innovative and practical approach.
• Reliable, conscientious and cooperative.
• Positive mental attitude and team player.

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Skills Required