Job Description

Company Outline:
Job Role: Training Solutions Advisor
Location: Hybrid/Cardiff three days a week
Salary: 25,000 - 30,000 per annum plus 10% commission
Contract Type: Permanent, full time
What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why do we want you?
We are looking for a dedicated Training Solutions Advisor to join our team at Astutis, part of Wilmington Plc.
Our front-line sales and customer service team is key to supporting learners across the globe. We're seeking a motivated, customer-focused individual who thrives on solving problems, engaging with people, and guiding them to the right training solutions.
You'll join a small, office-based 'first response' team in a fast-paced sales environment, handling UK and International enquiries and showcasing your knowledge of our online, virtual, and classroom learning. Every day brings new challenges and opportunities to make a real impact on our customers' learning journeys.
Please note: At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"! Job purpose, tasks and responsibilities:
Your responsibilities are:

• To achieve pre-determined sales targets.
• Manage incoming enquiries and support customers through phone, email, web enquiries, our online Live Chat service and WhatsApp, handling all leads promptly and efficiently.
• To ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and up to date.
• To process course bookings and ensure accuracy in data.
• To advise clients on the appropriate course for their specific needs and take action to convert enquiries from all channels into bookings.
• Following up on all enquiries in a timely and professional manner and recording all correspondence accordingly.
• To ensure profitability is maintained for each course as set out in company targets.
• To identify opportunities for new courses.
• To liaise with Account Managers and BDEs to promote open and closed training and consultancy opportunities.
• To liaise with clients for Local Purchase Orders.
• To work within the systems/procedures in place with Astutis Ltd in maintaining ISO 9001:2015 accreditation.
• Address any customer complaints in a compassionate and patient manner and escalate to the relevant departments as required.
• Strive to achieve high customer satisfaction by going above and beyond.
• To monitor competitors, market conditions and product development.
• Be willing to have flexibility where needed with work hours, such as during public holidays, to provide comprehensive coverage if required.
• Any other duties as requested by the Training Solutions Manager or Sales Director.

What's the Best Thing About This Role?
Working within a supportive, energetic and knowledgeable front-line team where you can directly influence customer satisfaction and contribute to revenue growth, while developing strong product and sector expertise.
What's the Most Challenging Thing About This Role?
Balancing high enquiry volumes, maintaining excellent accuracy across systems, and managing interactions across multiple communication channels while meeting sales targets and maintaining exceptional customer service. Essential and desirable capabilities:
What We're Looking For
To be successful in this role, you must have/ be:

• Excellent verbal and written communication.
• Experience in sales and customer service.
• Proficient in using multiple IT systems (e.g. CRM, Office 365).
• Goal-driven.

To be successful in this role, it would be great if you have:

• Experience working with live chat/web chat.
• Experience working in training/HSE-related business.
• Proven ability to achieve sales targets.

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment. Before you go....:
About Us
Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces.
Find What You're Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.
Click on "APPLY" today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
*Please note that this role may remain advertised until an offer of employment has been made.
#LI-Hybrid

Skills Required