Job Description

Training & Support Assistant - ASG Team
Location: Reading
Grade: Associate
Employment Type: Full-time, Permanent
Hybrid or Remote
REQ003189
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Team:
The role offers a diverse range of responsibilities, providing essential support to the ASG Team. Key duties include coordinating training sessions and managing invitations, tracking attendance, supporting the implementation of process changes, and handling general administrative tasks such as responding to routine Helpdesk queries.
Key Responsibilities:

• Book and schedule training sessions.
• Issue invitations for training sessions.
• Maintain accurate training attendance logs.
• Collate training and team statistics for management reporting.
• Monitor and track the implementation of changes across Admin Teams.
• Review and log queries received via the ASG Helpdesk.
• Manage and maintain the ASG team email inbox.
• Respond to routine Helpdesk queries in a timely manner.
• Maintain access credentials for external support systems used by Admin Teams.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile:
Essential:

• Demonstrable knowledge of Microsoft Excel and Word.
• Previous experience in a similar office administration or support role
• Good interpersonal, written, presentation and communication skills
• Strong organisational, planning and prioritisation skills
• Enthusiastic, positive, flexible approach to work and to be a team player

Qualifications:

• Preferably educated at least to 'A' level standard but a minimum of 5 GCSE's A-C/9-4 including Maths and English

What We Offer:
Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement:
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who are we:
To find out more please visit:

Skills Required