Job Description

Pioneer Training Solutions - Job Role: Training Support Co-Ordinator

Employer: Pioneer Training Solutions

Organisation Type: Business (Start-Up) - Expected commencement is within a few months with potential start date to be mutually agreed.

About: Pioneer Training is committed to supporting people through their personal transformation process. We provide transformational training programs that address key societal challenges such as addictions, mental health and financial difficulties. We are a start-up business that strive for excellence as we seek to make a difference in people's lives. Our team is made up of committed and talented individuals who are keen to help others. We love to talk to great people and are looking to find someone who aligns with what we're about and is a great addition to our team.

Job Overview:

We are looking for an experienced Support Co-Ordinator who can take on a Co-Ordinator role to provide support for internal support workers and also individuals who go through our training programs. Social Care or Mental Health experience/qualifications are important due to the nature of the support being provided. Internal support for staff will be to help support them as they work with clients. External support will primarily be for vulnerable individuals with addiction, mental health and financial challenges. Oversee referrals to relevant external services and support. Including, CAB, Change Grow Live, Counselling and other support services. Will have a small case load where possible while prioritizing support for the Support Workers and other role related duties.

The Role

As a Training Support Co-Ordinator you will help the Training Support Manager oversee a team of Training Support Workers and other staff, alongside the work with individuals with various levels of need. This will include supporting staff to make personal improvement plans and recommendations for clients. Also look at potential improvements to the program and general staff management duties such as absence management. Detailed list of duties and responsibilities are detailed in next section.

Our Transformational training program is open to all. Your role will be to work with support workers and clients as they progress through the training program over a period of months and provide after support once they complete the course to ensure positive outcomes are not only achieved but maintained. Mentoring is a key element of the role, promoting a flexible yet consistent approach to engaging in rehabilitation, employment, training and/or education, budgeting and building on their social skills and development to achieve their goals in life.

You will be required to offer practical, emotional and social support. A person-centred approach will be adopted to ensure we are meeting the needs of each individual we support. Full support will be given by senior staff including line manager which is the Training Support Manager.

A primary part of the role will be to champion our company wide mantra that positive thinking can bring positive change and that people also need to be willing to receive the support we provide, so that resources are best allocated to those in need.

Main Duties & Responsibilities

Overseeing of Staff

Oversee and support Training Support Workers as they work with training clients. Check and approve client recommendations made by Support workers. Check Personal Improvement Plan's for Clients to ensure best plan. Check and approve appropriate follow-up plans for clients and liaise with Support Manager to allocate any necessary resources Check for training and quality improvements where necessary. Ensure staff follow procedures and safeguarding for working with clients Manage and approve staff absences and other Co-Ordinator related tasks

Training & Development

Make sure that prior to each client commencing the training, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed Creating relevant in-house training programmes and resources for staff Selecting the most appropriate training methods and activities Performing needs assessment to identify knowledge gaps and areas in need of improvement for staff Providing vital information about training sessions and informing personnel about available training Researching and recommending new training techniques, researching the curriculum and updating/improving it to reflect developments within the industry and societal needs Help develop and convert the training program for easy online usage and access. Oversee the online aspects of our training delivery, including oversee online session delivery Explore ways to compress the training program to for example 3 weeks. Also explore different training programs we can develop including our future school education program. Sourcing training supplies and materials to enhance the instruction programme

Client Support

Support individuals through the months long training program, including basic administrative support if required. Support individuals through their addiction recovery, mental health issues and financial challenges. Including budgeting and trauma support. Work with individuals to develop an after-plan for post training success outcomes Support the development of person supported skills, confidence and self-esteem. Encouraging and supporting the development of new skills Provide and participate in appropriate support planning, review and assessment whilst ensuring people are central to these processes. Develop person supported life management and independent living skills. Support people to achieve their educational, training or employment options. Assess individual needs and give positive recommendations for improvements Be available for phonecalls, monthly interviews and video calls and general communication with clients. Be available a few evenings a week, to support clients and other support workers during evening training sessions. Work in partnership and develop professional, positive working relationships. Receive training and support to be able to deliver the Pioneer Training program as required and do relevant presentations. Therefore, public speaking may be required.

Champion Our Pioneer Principles and Approaches

A significant part of the role will be to be a company ambassador for our principles, guidelines and approaches. This is in relation to our internal principles/procedures and also our Pioneer training approaches. We have a company wide Pioneer Policies & Procedures document which is the foundation of the company procedures, approaches and general company culture. This is a significant document that has many principles for working and behaving as employees and it is crucial that senior staff such as the Training Co-Ordinator are positive advocates of the guidance in that document. Such as key health and safety guidance, safe working and also key internal operations like the "Prompt Communication Protocol" which ensures all staff respond within 3 days to all communication to avoid major delays and also single point of failure issues. Also our "Employee First" approach of focusing on people over profits by ensuring staff wellbeing is prioritized and they receive constant support due to intense nature of the job. The Training Manager and senior staff are expected to Champion these principles and approaches so that the whole company can have a healthy working culture and also achieve our societal goals.

Employee Wellbeing Champion

Pioneer Training Solutions prioritizes staff wellbeing and therefore we have a pro-active approach and strategy to implement it. Including having all senior staff act as Wellbeing Champions, so that is the Operations Manager, Training Support Manager and Training Co-Ordinators. Also, all administrators will act as Wellbeing Assistants to support senior staff with the implementation of our ongoing Wellbeing Strategy. Our Wellbeing strategy helps to ensure that we are pro-active, rather than only reactive to staff needs.

The Staff Wellbeing Plan includes monthly online reviews where relevant questions are answered, possibly via a channel such as Survey Monkey, and answers are fed back to the relevant Wellbeing Champions by the Administrators to follow-up. Our Wellbeing Champions will schedule a follow-up catch-up/1to1 meeting with staff to go through the feedback and see where support can be given or any work related issues can be addressed. Please see the Staff Wellbeing document for further information and Co-Ordinators will help develop and implement this plan.

Additional Requirements

Ability to oversee other staff members Positive management style that leads to good team spirit and approachable for staff Willingness to work shifts including evenings and in particular Tuesday and Thursday evenings. Evening/split shifts is normally 9am-4pm and then 6-8pm for days that evening work is required, which is expected to be twice a week. However, this is flexible and will be confirmed once training and client needs are assessed. Additional shift allowance renumeration is given for days worked. Optional Saturday overtime available if needed to meet client needs, but not compulsory. Ability to communicate effectively both verbally and in written form to satisfactorily perform the job role. Ability to keep accurate records and manage work load and cases Ability to keep clients private details confidential Follow company code of conduct and work in pairs and follow all risk and safety advice when supporting clients Full manual driving licence and access to a vehicle for work purposes. Disclosure/PVG Scheme and reference due to potential clients

Key Desirable Skills & Experience

Experience in managing or overseeing other staff Experience or qualifications in a support worker role Experience in supporting people with mental health or addiction issues Experience of supporting people through financial challenges/budgeting An interest in helping other people, regardless of their condition. The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people. The ability to keep up with changing standards and codes of conduct. The ability to work both alone and as part of a team. A high level of patience and emotional resilience. Being empathetic towards everyone. The ability to make good, positive relationships with people and their families. The ability to communicate with other healthcare and relevant professionals. Great verbal and written communication skills. A non-judgemental attitude regardless of a person's needs. The ability to remain calm under pressure and when dealing with challenging situations.

Why should you work for Pioneer Training Solutions?

First things first, you should work for us because you love the idea of being part of history as we release a key solution to some of the main societal problems. You love being part of an open, fun, trusting and hardworking team who are constantly trying to develop what we do in order to help as many people as we can. If all of that isn't enough, below are some added perks of being part of the Pioneer Training Team.

What we offer

We don't want you to work all hours, and we really encourage work life balance. But if you do ever need to work outside of your normal hours, we will always support you to take off time to recharge. We have a culture of gratitude - we make the effort formally and informally to show our gratitude for our team members and volunteers, from team events to volunteer meetups, to cake, you will feel appreciated!

Benefits:

Great life- work balance (34 hours a week)

Full time, Permanent

45,000 per year

Occasional/rotational evening shift required to be available for support staff. Shift Allowance - Additional 50 per evening shift worked. Evening shifts are 3 hours between 5am-8pm, but normally 6-8pm.

Overtime - all overtime is paid at double time

Generous Company Pension contribution

33-day holiday allowance

Flexible working - Hours: Mon-Thurs: 9am-4pm and Friday 9am-3pm.

Work from home: At least 1 day per week and flexible arrangements will be made once client/training needs assessed.

Work Location: Falkirk (But various as required to meet client needs)

Company Events

Training Development opportunities

Relevant expenses included, including mileage rate of 45p per mile

Strict no "Office politics" policy, so you can be rest assured of a great working environment and everyone treats each other kindly and with mutual respect

Smart Casual dress

Sick pay

How To Apply

We're so excited about this role, and even more excited to hear from you!

To apply, please read and carefully follow the below 2 requirements as without this your application is unlikely to be considered:

1. Provide a copy of your current CV

2. Answer the 10 questions on the Indeed application - Essential

Job Types: Full-time, Permanent

Pay: 45,000.00 per year

Benefits:

Company pension Sick pay Work from home
Ability to commute/relocate:

Falkirk FK1 1LL: reliably commute or plan to relocate before starting work (required)
Application question(s):

1. How do you evaluate a clients needs? 3. What skills and strengths can you bring to this role? 4. What experience do you have of working with vulnerable people with addiction or mental health issues? 7. How well do you take correction and constructive criticism and give an example of when you had to do this. 9. Tell me about your management experience. 10. Describe a time you had to deal with a difficult employee. 2. Why do you want this training co-ordinator role and why is your personality suitable? 5. What is your management style? 6. How do you handle conflict and difficult situations between team members? 8. Our priority is to encourage and support staff, rather than use the position to dominate staff, so how do you support and guide a struggling team member?
Work Location: Hybrid remote in Falkirk FK1 1LL