Job Description

Pioneer Training Solutions - Job Role: Training Support Worker

Employer: Pioneer Training Solutions

Organisation Type: Business (Start-Up) - Expected commencement is within a few months with potential start date to be mutually agreed.

About: Pioneer Training is committed to supporting people through their personal transformation process. We provide transformational training programs that address key societal challenges such as addictions, mental health and financial difficulties. We are a start-up business that strive for excellence as we seek to make a difference in people's lives. Our team is made up of committed and talented individuals who are keen to help others. We love to talk to great people and are looking to find someone who aligns with what we're about and is a great addition to our team.

Job Overview: We are looking for experienced support workers who can provide one to one support for individuals who go through our training programs. Primarily support for vulnerable individuals with addiction, mental health and financial challenges. Including doing referrals to relevant external services and support. Including, CAB, Change Grow Live, Counselling and other support services. However, support is not exclusively for vulnerable individuals as training program is open to all who are keen to improve their life, so will include peer to peer professional support and advice.

The Role

As a Training Support Worker you will work with individuals with various levels of need. From extremely vulnerable to professionals needing minimal guidance. Our Transformational training program is open to all. Your role will be to work with clients as they progress through the training program over a period of months and provide after support once they complete the course to ensure positive outcomes are not only achieved but maintained. This will include being a mentor to specific people and leading on training projects which contribute to company objectives. Mentoring is a key element of the role, promoting a flexible yet consistent approach to engaging in rehabilitation, employment, training and/or education, budgeting and building on their social skills and development to achieve their goals in life.

You will be required to offer practical, emotional and social support. A person-centred approach will be adopted to ensure we are meeting the needs of each individual we support. Full support will be given by senior staff including line manager which is the Training & Program Manager.

A primary part of the role will be to champion our company wide mantra that positive thinking can bring positive change and that people also need to be willing to receive the support we provide, so that resources are best allocated to those in need.

Main Duties & Responsibilities

Support individuals through the months long training program, including basic administrative support if required. Support individuals through their addiction recovery, mental health issues and financial challenges. Including budgeting and trauma support. Work with individuals to develop an after-plan for post training success outcomes Support the development of person supported skills, confidence and self-esteem. Encouraging and supporting the development of new skills Provide and participate in appropriate support planning, review and assessment whilst ensuring people are central to these processes. Develop person supported life management and independent living skills. Support people to achieve their educational, training or employment options. Assess individual needs and give positive recommendations for improvements Be available for phonecalls, monthly interviews and video calls and general communication with clients. Be available a few evenings a week, to support clients during evening training sessions. Work in partnership and develop professional, positive working relationships. Receive training and support to be able to deliver the Pioneer Training program as required and do relevant presentations. Therefore, public speaking may be required.
Additional Requirements

Willingness to work shifts including evenings and in particular Tuesday and Thursday evenings. Evening/split shifts is normally 9am-4pm and then 6-8pm for days that evening work is required, which is expected to be twice a week. However, this is flexible and will be confirmed once training and client needs are assessed. Additional shift allowance renumeration is given for days worked. Optional Saturday overtime available if needed to meet client needs, but not compulsory. Ability to communicate effectively both verbally and in written form to satisfactorily perform the job role. Ability to keep accurate records and manage work load and cases Ability to keep clients private details confidential Follow company code of conduct and work in pairs and follow all risk and safety advice when supporting clients Full manual driving licence and access to a vehicle for work purposes.
Key Desirable Skills & Experience

Experience or qualifications in a support worker role Experience in supporting people with mental health or addiction issues Experience of supporting people through financial challenges/budgeting An interest in helping other people, regardless of their condition. The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people. The ability to keep up with changing standards and codes of conduct. The ability to work both alone and as part of a team. A high level of patience and emotional resilience. Being empathetic towards everyone. The ability to make good, positive relationships with people and their families. The ability to communicate with other healthcare and relevant professionals. Great verbal and written communication skills. A non-judgemental attitude regardless of a person's needs. The ability to remain calm under pressure and when dealing with challenging situations.
Why should you work for Pioneer Training Solutions?

First things first, you should work for us because you love the idea of being part of history as we release a key solution to some of the main societal problems. You love being part of an open, fun, trusting and hardworking team who are constantly trying to develop what we do in order to help as many people as we can. If all of that isn't enough, below are some added perks of being part of the Pioneer Training Team.

What we offer

We don't want you to work all hours, and we really encourage work life balance. But if you do ever need to work outside of your normal hours, we will always support you to take off time to recharge. We have a culture of gratitude - we make the effort formally and informally to show our gratitude for our team members and volunteers, from team events to volunteer meetups, to cake, you will feel appreciated!

Benefits:

Great life- work balance (34 hours a week)) Full time, Permanent 35,000 per year Shift Allowance - Additional 50 per evening shift worked. Evening shifts are maximum of 3 hours between 5am-8pm, but normally 6-8pm. Overtime - all overtime is paid at double time Generous Company Pension contribution 33-day holiday allowance Flexible working - Hours: Mon-Thurs: 9am-4pm and Friday 9am-3pm. Work from home: At least 1 day per week and flexible arrangements will be made once client/training needs assessed. Work Location: Falkirk (But various as required to meet client needs) Company Events Training Development opportunities Relevant expenses included, including mileage rate of 45p per mile Strict no "Office politics" policy, so you can be rest assured of a great working environment and everyone treats each other kindly and with mutual respect Smart Casual dress Sick pay
How To Apply

We're so excited about this role, and even more excited to hear from you!

To apply, please read and carefully follow the below 2 requirements as without this your application is unlikely to be considered:

1. Provide a copy of your current CV

2. Answer the 8 questions on the Indeed application - Essential

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Company pension Sick pay Work from home
Ability to commute/relocate:

Falkirk FK1 1LL: reliably commute or plan to relocate before starting work (required)
Application question(s):

1. How do you evaluate a clients needs? 2. Why do you want this support worker role and why is your personality suitable? 3. What skills and strengths can you bring to this role? 4. What experience do you have of working with vulnerable people with addiction or mental health issues? 5. How do you avoid being judgmental towards vulnerable people and give an example of when you had to show understanding to such a person. 6. Tell Us About a Challenging Experience You've Had and How You Overcame It. 7. How well do you take correction and constructive criticism and give an example of when you had to do this. 8. How would you handle an aggressive client?
Work Location: Hybrid remote in Falkirk FK1 1LL