Job Description

Division / Department - Contact and Control

Status - Full Time

Contract Type - Permanent

Rank - Inspector

Location - Surrey Police Headquarters, Guildford

In line with the published Posting and Tenure guidance, operational requirements will always be considered prior to confirming posting dates to successful applicants.


The Role


We're looking for a capable, confident, and people-focused Inspector to join our 24/7 Force Command Centre as a Force Incident Manager (FIM), one of the most pivotal Inspector roles in the force.


This is a critical leadership position where every decision shapes how we respond to the public. From life-threatening emergencies to complex safeguarding concerns, every contact counts, and so does every decision we make.

Why this role matters

The Force Command Centre (FCC) is at the heart of policing in Surrey. It's where all contact and incident deployment is managed. We are driven by a strong sense of public service, acting with professional curiosity to assess risk and make decisions based on need, not assumption.


As FIM, you will:


Lead live operations from a fast-paced, dynamic environment Direct and influence critical incidents, including high-risk missing persons, spontaneous firearms incidents (SFIs), and crimes in action Lead and support teams of contact and dispatch supervisors, helping drive performance, uphold standards, and deliver the highest quality of service to the public Balance people, performance, and risk with confidence and clarity, shift by shift
You'll work closely with call handlers, dispatchers, and senior leaders across the organisation. Your decisions will directly impact public trust, officer safety, and our operational effectiveness.

What you'll gain

Initial Tactical Firearms Commander (ITFC) accreditation and ongoing tactical development Trained in Pursuit Management Insight and exposure to the operational workings of the entire force Successful candidates will have the opportunity to lead a fast-paced highly trained team, as well as developing strong professional and supportive working relations with our partner agencies.
You'll work a 4-on, 4-off rotating shift pattern, covering both day and night shifts, including weekends and bank holidays, and report to the Force Silver. The role is based at Surrey Police Headquarters in the FCC.

Opportunities available

We are looking to recruit into FIM vacancies and the support CADRE. We welcome applications from substantive Inspectors, including those undertaking their Work-Based Assessment (WBA).


The support CADRE is a selected number of trained Inspectors who do not work within the command but are part of a support rota trained to ITFC level to assist with abstractions, leave, training etc.

How to apply

Please submit an Expression of Interest via Talentlink, outlining your relevant skills, experience, and why this opportunity is right for you. Your submission should be no more than 1000 words and must be received by Sunday 23rd August.


Key Responsibilities

Manage Force Command Centre (FCC) staff, ensuring a timely, effective, and victim-focused response to incidents and the delivery of high-quality support to frontline policing. Take initial command of armed units during Spontaneous Firearms Incidents (SFIs) in the role of Initial Tactical Firearms Commander (ITFC), ensuring compliance with national and force-level firearms command policies. Authorise and oversee police pursuits, ensuring all activity is compliant with current policy, risk assessed, and proportionate. Maintain oversight of deployable resources across the force, ensuring units are used efficiently and effectively in line with operational priorities. Provide initial command and supervision of critical incidents, recognising when incidents require escalation to Critical Incident Managers or specialist teams due to their complexity or potential impact. Initiate and resource the Special Events Centre in the early stages of major or critical incidents to ensure a coordinated response. Offer advice and operational support to Duty Officers, including guidance on inter-departmental support, partner agency coordination, and officer/staff safety and welfare at incidents. Line manage FCC dispatch supervisors, supporting their development, performance, and welfare, while acting as second-line manager to dispatch operators. Oversee performance monitoring within the FCC, ensuring appropriate systems are used to track service delivery, identify trends, and drive improvements.
Skills & Experience

Essential Skills

Applicants must be suitably qualified Substantive Inspectors or be a Temporary Inspector (WBA) You will be required to pass the ITFC Course You will be required to pass the Pursuit Managers Course Experience of undertaking a Duty Officer role, or equivalent Duty Detective Inspector, giving suitable exposure to ground command of critical and major incidents. Ability to analyse problems and make decisions utilising the NDM, often under pressure. Good knowledge of law, force policy and procedures Good communication skills Good management skills.

Desirable Skills

Good working knowledge of NICHE Good working knowledge of Airwave
Contact Details


Sergeant 3666 Emma Newton


07720044776

Emma.Newton@surrey.police.uk

Successful candidates will be required to attend and pass the ITFC course which will be 7th-10th October and 14th-17th October, and candidates will be required to attend both parts of the course on these dates


Diversity Statement


We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.


We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.


We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our

full anti-racism statement here

.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.



Additional Information


It is really important that you inform and seek support from your line manager of your intention to submit an application for this role as this allows for sufficient resource planning. Failure to inform your line manager may result in a delay in a release dates being agreed.


Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding

noreply@surreysussexpolice.as.recruitmail.com

to your address/contact list to ensure you receive all communications.


Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;


vacancies in collaborated units are available to all officers and staff across both Forces vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment Job Detail


Reference number


SYSX UNFM00458
Date posted


08/08/2025
Closing date


23/08/2025
Location


Surrey Police Headquarters, Guildford