Job Description

Are you an experienced leader with a passion for driving transformation in healthcare and operational services? We're looking for a

Transformation Manager

to lead high-impact change programmes that improve efficiency, enhance patient care, and support our vision of pioneering innovation while putting people first.

About the Role

Reporting directly to the Divisional Operations Director, you'll play a key role in shaping and delivering service improvement initiatives across clinical and operational areas. From implementing new technologies such as AI to redesigning care pathways, you'll ensure our services are performing at their best--commercially, operationally, and for our patients.



This role is a great opportunity for a dynamic leader who thrives in complex environments and can confidently engage with senior stakeholders, commissioners, and partners.

What You'll Do

Lead transformation projects from inception to delivery, ensuring alignment with strategic goals.
Oversee divisional reporting, ensuring high-quality data and insights are shared with customers and commissioners.
Drive service improvement plans linked to contract performance and innovation projects.
Work closely with clinical and operational leaders to redesign services and implement new models of care.
Facilitate workshops and engagement sessions to identify opportunities for improvement.
Monitor performance, risks, and outcomes, ensuring measurable impact on patient experience, efficiency, and productivity.
Provide expert advice on change management and service redesign.
Act as a senior point of contact for commissioners, supporting contract renewals, negotiations, and performance discussions.

About You

We're looking for a credible senior leader who has:



Managed large-scale services (1.5m+ revenue, 20+ staff).
Strong financial planning and budget management experience.
Proven track record in service redesign, project delivery, and stakeholder engagement.
Familiarity with NHS performance targets and improvement frameworks.
A solid understanding of change management principles (Lean, Six Sigma, PRINCE2, MSP).

Skills & Competencies

Excellent communication and influencing skills.
Strong analytical, decision-making, and problem-solving abilities.
High emotional intelligence with the ability to lead change effectively.
A solutions-focused mindset with both strategic and operational agility.

At PHL, we are committed to

truly caring

,

driving innovation

, and

putting our teams first

. You'll be joining an organisation that values collaboration, continuous improvement, and making a genuine difference to patient care.

Flexible working arrangements

are available, but regular travel to our nationwide sites will be required.

Benefits

Bike2Work Scheme.

Save up to 42% on bikes & equipment

DSE Eye Tests and Spectacles.

Up to 25 for eye tests, 50 for spectacles

Employee Assistance Program - 24 hour helpline.

24/7 support for counselling, legal, medical & more

Employee Recognition.

'On the Spot' & 'Extra Mile' Awards

Family Friendly Policy.

Support for maternity, paternity, adoption & fertility leave

Long Service Award.

Celebrating 5 & 10 years of service

Menopause Support.

HRT subscription covered & Menopause Pledge

NHS Discount - Blue Light Card.

Staff are eligible for the Blue Light Card which offers a range of official discounts

Paid Sick Pay.

10 days per year

Professional Development.

Training, courses & team-building opportunities

Workplace Savings and Low Interest Loans.

Payroll savings & low-interest loans

Your Birthday off!.

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.