Job Description

Company Overview

MDK OFFICE SEATING Limited have been committed to the in-house design and UK manufacture of quality office and commercial seating since 1995.

Based in Leicestershire, our modern factories cater for the manufacturing processes of frame construction, upholstery and final. We are proud to say that all our design and manufacturing takes place right here in the UK.

Our target is total customer satisfaction.

We are seeking a reliable and detail-oriented

Transport Assistant

with a strong focus on

returns processing and service request coordination

. This role supports the smooth and efficient handling of product returns, and service-related transport requests, working closely with internal departments, transport partners, and customers to ensure timely resolution and high service quality whilst focusing on DIFOT.

Main Roles and Responsibilities

Returns Management

Coordinate the collection and return of goods from customers, retail outlets, or distribution centers. Ensure all return documentation is accurate and completed in a timely manner. Liaise with the warehouse and inventory teams to verify returned goods and update systems accordingly. Investigate and escalate discrepancies, damages, or missing items.

Service Request Coordination

Manage inbound transport service requests (e.g., exchanges, repairs, faulty item pickups). Allocate and schedule transport resources to fulfill service requests promptly.

Transport and Logistics Support

Assist in routing and scheduling transport vehicles, with special attention to return logistics. Monitor and track return shipments using internal systems or third-party platforms. Maintain accurate records of transport activity, service performance, and delays.

Systems & Reporting

Update internal databases with return and service request statuses. Generate reports on return trends, service levels, and logistics performance for management review.

Communication and Collaboration

Act as a liaison between customers, customer service, transport providers, and warehouse teams. Handle complaints or issues related to returns or services with professionalism and urgency.
Please note that this is not an exhaustive list of your duties and responsibilities as they may be modified from time to time to suit the needs of the business.

Essential and Desirable Skills

Knowledge in Microsoft Packages including Business Central.

Strong analytical, organisational, and interpersonal skills.

Excellent communication skills

Attention to detail

Excellent organisational skills

Experience in Transport route planning

Company Benefits

Bonus and Incentive Scheme

Day off for birthdays

Free onsite parking

Possibility for growth within the company

Extra annual leave days offered for long term service

Job Type: Full-time

Pay: From 24,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person