Job Description

Transport Co-ordinator -

Working as part of the Ely Transport Team, the role of Transport Co-ordinator is to assist with the day-to-day running of the Trade Waste and RORO services running out of the Ely Depot.

The role will operate on a 40 hours working week (Monday - Friday).

Main Duties

Management of Drivers ensuring their duties are performed in a comprehensive and professional manner.

Efficient planning of collection routes to ensure efficiency and compliance with statutory regulations.

Dealing with customer enquiries relating to the service being provided to them by Ellgia.

Ensuring Health & Safety remains the number one priority and that we provide a safe workplace for employees.

Displaying and promoting Ellgia's values and behaviours to all members of staff at all times.

Establish and maintain active and constructive relationships with other teams in the organisation including Sales and Key Account Managers.

Provide data for relevant reporting requirements within the required timeframes

Driver Management

Monitor team performance and Motivate drivers with the aim of maintaining good attendance and a 'can-do' attitude.

Manage training and development of team members and ensure team members understand customers' needs and deliver the expected outcomes

Ensuring on-time service delivery and effective customer communication.

Ensure driver compliance through an effective debrief process.

Manage resourcing requirements including Route/Job Allocation, Driver Leave, Rotas, Agency cover and weekend work.

Manage Driver (Direct and Agency) Inductions and arrange any driver assessments when required

Ensure all drivers are debriefed and all information recorded and actioned accordingly

Ensure Working Time Directive is monitored to ensure maximum driver efficiency

Dealing with Driver infringements and performance issues

Undertake any required investigations and disciplinary actions

Service Delivery and Customer Experience

Manage same day / next working day recovery activities and communication of non-service / missed lifts are communicated to the customer in a timely manner.

Ensure new customer requirements are met and effectively routed to improve round efficiency and performance.

Receipt, recording and actioning of customer complaints in a timely manner to the satisfaction of both customer and depot.

Robust and timely management of any waste contamination issues

Provide advice to customers in respect of service and recycling options.

Review and monitor drivers Purgo usage, to ensure weights, job issues and other collection based issues are recorded correctly.

Make the customer the priority - maintain effective and prompt communication at all times

Ensure tasks are replanned in a timely manner

Investigating invoice queries relating to service matters

Manage and monitor the routing schedules to optimise performance and efficiency

Resource Management

Report on vehicle performance, availability and productivity as required.

Ensure adequate levels of suitable containers are available for new and existing customers.

To work alongside Fleet Management Team in the organisation of P.M.I. bookings and collections, M.O.T.'s, service arrangements and all-round compliance requirements

To make sure all vehicle defects are rectified and recorded in a timely manner.

Ensure the correct procedure for defects is followed at all times

Hiring and Off-hiring of Vehicles when required

Managing breakdown and VOR situation to ensure that issues are addressed as soon as possible to minimise service disruption.

Ensure that the company vehicles are in a presentable manner (Vehicle washing etc)

Purgo and VWS Management for all fleet vehicles

Compliance / Health and Safety

Accident reporting and investigation procedures to be followed and completed at all times

To monitor and record Driver's hours, and pro-actively manage them within the specified directive

Download drivers & vehicle Tacho information within the required timeframes

Undertake Driver compliance checks & Management (Licence checks, RTD) when required

Ensure all safety concerns and near misses are correctly logged, investigated, and appropriate responses actioned.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person