Job Description

Role Purpose

This is your chance to make an impact by helping to continuously improve and shape our client's customer experience and where your contributions will be valued and recognised.

As the Transport and Logistic Manager, you are involved with the client very early on in their claim and will make all efforts to deliver a hire bike to the client and collect their bike as soon as possible.

To support and share, with the Transport and Logistics Director and Depot colleagues, Management control and responsibility for the department; to assist in the management of all depot staff, motivating the team with a view to ensuring that all clients claims are professionally and swiftly dealt with, whilst always enhancing business processes and achieving business objectives. To develop teams that deliver both quality and results. To monitor and control all revenues, costs and group/company KPI's. provide accurate MI.

Key Accountabilities

Manage and coordinate all transport activities to ensure timely delivery of motorcycles. Ensure hire bikes are collected and delivered within established SLA's. Personally handle and resolve any complains that can't be resolved by a driver or Transport Assistants. Oversee the management of transport staff, providing guidance and support as necessary. Carry out regular 121's with the support of the Assistant Transport Manager. Maintain accurate records of transport operations, including schedules, routes, and vehicle maintenance. Manage and route plan daily/weekly job allocations. Utilise Excel and other IT tools to analyse data and improve operational efficiency. Ensure compliance with all relevant regulations and safety standards within the transport sector. Develop and implement efficient transportation strategies that align with business needs. Collaborate with other departments to ensure seamless integration of transport functions within the overall business strategy. Ensure compliance with company policies and regulations. Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. To resource manage and deploy resource in accordance with the business need. Management of costs. Undertake regular audits. Ensure training needs are identified and meet all the requirements of each team member and relevant training is delivered. Produce and compile management information and statistics. Any other duties commensurate with the level of responsibility of this role.

Operational accountabilities will include, but not limited to

Updating computer and paper-based systems to ensure records are correct in relation to delivery vehicles. Compiling routes Management of the daily job allocation for the Transport team Working with the Transport team to ensure that customer service is always maintained. Maintaining contact with the claims office and providing advice on the availability of suitable vehicles Maintaining good customer relations with customers, claims office and referral sources alike. Ensure all Depot staff conform to the Health and Safety requirements set out in the company handbook along with other senior members of staff. Working as part of a team, attending management meetings, and contributing where appropriate. Any other duties reasonably requested by your line manager. First aid trained.

Experience & Requirements

Transport and logistics management experience is essential. Proven ability to manage teams effectively while fostering a positive work environment. Strong attention to detail and analytical skills. Excellent communication and interpersonal skills both oral and written. Proven ability to work under pressure and manage multiple priorities in a fast-paced environment. An assertive, structured, and positive approach to verbal negotiations and discussions. Pro-active approach to resolving problems. Willing participation in the work of the team, providing additional help when resources are stretched. Ability to manage own workload and work in a target driven environment.
Job Types: Full-time, Permanent

Benefits:

On-site parking
Work Location: In person