Job Description

Overview

We are looking for a proactive and detail-orientated Transport Operator to manage outbound logistics, ensuring efficiency, high service standards and effective communication with internal and external stakeholders.

The ideal candidate will have strong organisational skills, a good understanding of logistical processes and excellent communication abilities, both written and verbal.

Work Location: Newmarket Lane, Stanley, Wakefield WF3 4BY.

Shift Pattern: 4 on 4 off day shift (06:00 - 18:00).

Salary: Negotiable.

Responsibilities

Provide drivers with comprehensive briefings before their shifts, outlining tasks, schedules, and safety guidelines. Make real-time adjustments to transportation plans based on new information, ensuring factory clearance, inbound collections, and outbound deliveries are effectively managed. Perform administrative traffic duties with high accuracy and professionalism. Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations. Work closely with the wider traffic team to ensure the efficient coordination of transportation operations, addressing any challenges or issues that may arise. Escalate and report vehicle accidents promptly to line management. Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction. Meet weekly and monthly performance targets (KPIs) in alignment with business goals and Customer Service Level Agreements, escalating issues as necessary. Utilise IT systems such as Transport Management Systems (TMS) and tracking screens to ensure system accuracy and efficient operations. Ensure all live changes are accurately reflected in the system for seamless tracking and reporting. Verify the authenticity and validity of driver licenses to ensure compliance with regulatory requirements and company standards. Log and monitor driver absences, keeping accurate records for HR and operational planning purposes.

Skills

5+ GCSEs or equivalent; additional qualifications in logistics or related field advantageous. Prior experience in transportation logistics, administrative support, or customer service roles in a fast based setting is advantageous. Strong attention to detail and organizational skills, with the ability to multitask and prioritize effectively. Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, customers, and team members. Proficiency in computer applications and software, including Microsoft Office Suite. Ability to work independently as well as part of a team in a fast-paced environment. Transport Manager CPC would be desirable.
This role is ideal for individuals who are proactive, detail-oriented, and committed to delivering high-quality service within the transport sector.

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Canteen Company pension Free parking On-site parking Transport links
Schedule:

12 hour shift Day shift
Work Location: In person

Expected start date: 28/07/2025