Job Description

We are looking for a proactive and detail-orientated Transport Operator to manage outbound logistics, ensuring efficiency, high service standards and effective communication with internal and external stakeholders.


The ideal candidate will have strong organisational skills, a good understanding of logistical processes and excellent communication abilities, both written and verbal.


Provide drivers with comprehensive briefings before their shifts, outlining tasks, schedules, and safety guidelines. Make real-time adjustments to transportation plans based on new information, ensuring factory clearance, inbound collections, and outbound deliveries are effectively managed. Perform administrative traffic duties with high accuracy and professionalism. Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations. Work closely with the wider traffic team to ensure the efficient coordination of transportation operations, addressing any challenges or issues that may arise. Escalate and report vehicle accidents promptly to line management. Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction. Meet weekly and monthly performance targets (KPIs) in alignment with business goals and Customer Service Level Agreements, escalating issues as necessary. Utilise IT systems such as Transport Management Systems (TMS) and tracking screens to ensure system accuracy and efficient operations. Ensure all live changes are accurately reflected in the system for seamless tracking and reporting. Verify the authenticity and validity of driver licenses to ensure compliance with regulatory requirements and company standards. * Log and monitor driver absences, keeping accurate records for HR and operational planning purposes.